Yordanos Gebre
Toronto,ON
Summary
Here’s an edited version of your paragraph that incorporates the additional details:
I am a Biomedical Science graduate with a strong passion for healthcare and patient care. As a friendly professional with a background overseeing guest issues with tact and concern, I have honed my communication and customer service skills while representing the company brand effectively. Currently working as a Guest Services Associate, I promote courtesy and ensure a positive guest experience in a fast-paced environment. My attention to detail, dedication to safety and operational efficiency, and ability to work both independently and collaboratively make me confident that this position would be a perfect opportunity to deepen my involvement in patient care. I am eager to contribute to a healthcare team where I can apply my knowledge, support patient wellbeing, and make a meaningful difference.
Overview
7
7
years of professional experience
Work History
Guest Services Associate
Sheraton Hotel Downtown
09.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided compassion and customer-focused service to ensure positive interactions.
- Handled multiple tasks, prioritizing effectively in a fast-paced environment, ensuring all responsibilities are completed promptly.
- Organizational and record-keeping skills.
- Safety and compliance awareness.
Valet Driver/ Parking Coordinator
Northern Valet
09.2019 - 09.2023
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Escorted drivers to vehicles and helped load or carry large items.
- Handled cash, made accurate change and maintained balanced cash drawer.
- safely operated variety of vehicles including trucks and cargo vans.
Cashier Team Lead
Jolly Wholesale Warehouse
11.2017 - 11.2018
- Restocked and organized merchandise in front lanes.
- Prepared and distributed team-based communications to foster collaboration and enhance team
morale. - Answered and quickly redirected large volume of calls on central system.
- Created and updated physical records and digital files to maintain current, accurate and compliant
documentation. - Handed multiple tasks and prioritizing effectively in a fast-paced environment, ensuring all responsibilities are completed promptly.
- Preformed Occupational Health and Safety Act to make sure safe work environments.
- safely handles hazardous equipments.
- safely carried and stored heavy packages.
- perform general maintenance and repairs.
Education
Bachelor of Science - Biomedical Studies
York University
Toronto, ON07.2024
Bachelor of Science - Biochemistry
University of Johannesburg
South Africa06.2018
Skills
- Complex Problem-Solving
- Strong time management and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Proficient in graph and data analysis with several years of academic experience
- add proficent skill in graph and data annallysis as used for years in school and have experience edit this to put in skills section
- Safety and compliance awareness
- Ability to work in fast-paced, high-stress environments, including 24/7 rotating shifts
Accomplishments
Graduated with Honors BSc in Biomedical Science from York University, June 2024
Languages
English
Full Professional
Interests
Passionate about learning and advancing skills in medical equipment maintenance and patient care to contribute to the overall safety and efficiency of healthcare services
Passionate about patient care and dedicated to advancing skills in medical equipment maintenance, with a strong drive to pursue further medical studies
Timeline
Guest Services Associate
Sheraton Hotel Downtown
09.2023 - Current
Valet Driver/ Parking Coordinator
Northern Valet
09.2019 - 09.2023
Cashier Team Lead
Jolly Wholesale Warehouse
11.2017 - 11.2018
Bachelor of Science - Biomedical Studies
York University
Bachelor of Science - Biochemistry
University of Johannesburg
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