YORDANOS GEBRE
Scarborough,ON
Summary
Successful customer service representative and valet supervisor consistently meets or exceeds goals through insightful decisions. Results-driven professional with 5 years of experience and hardworking with top-notch communication and organization skills. Handles stress well and quickly flexes with changing demands to consistently meet objectives.
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Sheraton Hotel Downtown
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Valet Driver
Northern Valet
05.2022 - 06.2023
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Issued and collected claim tickets and processed valet parking fees
- Helped guests unload and load luggage.
- Arranged special transportation for guests and booked taxis and business-class vehicles
- Assisted hotel guests with valet retrieval process
Door Girl and Valet Driver
Toronto valet service
05.2019 - 03.2020
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
- Worked closely with personnel, customers and contractors to resolve problems
- Recommended measures to improve production methods, equipment performance and team operation and productivity
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel
- Answered guest's questions about property amenities and services
- Arranged special transportation for guests and booked taxis and business-class vehicles
- Assisted hotel guests with valet retrieval process
- Monitored and documented guest traffic flow in valet lot
- Entered guest vehicle information and location in computerized valet parking system
- Issued and collected claim tickets and processed valet parking fees
- Helped guests unload and load luggage.
Valet Coordinator
Northern valet
03.2019 - 05.2019
- Improved operations through consistent hard work and dedication
- Served customers and followed outlined steps of service
- Worked flexible hours; night, weekend, and holiday shifts.
Cashier and Team Lead
Jolly wholesale
11.2017 - 11.2018
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Answered and quickly redirected large volume of calls on central system
- Oversaw training and onboarding process for all newly hired employees
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Liaised between clients and vendors and maintained effective lines of communication.
Sales Associate
Londonia fashion retail
06.2016 - 11.2017
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Completed orders and organized product deliveries to meet customer timetables
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Processed product returns and assisted customers with other selections
- Provided positive first impressions to welcome existing, new and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Honors B.S.C Biomedicine
York University
Toronto, ON10.2024
Bachelor of Science - Human Physiology And Biochemistry
University of Johannesburg
Johannesburg, Gauteng07.2019
High School Diploma -
Athlone Girls High
Johannesburg, Gauteng07.2015
Skills
- Maintained energy and enthusiasm in fast-paced environment Actively listened to customers' requests, confirming full understanding before addressing concerns Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Guest engagement and assistance
- Hospitality services
career obgectives
Passionate and driven professional seeking a challenging and dynamic role in the Service industry, leveraging existing knowledge and functional experience. Eager to enhance current skills and expertise while embracing opportunities to stay abreast of the latest technological developments and industry trends. Committed to contributing positively to organizational growth and success through dedication and continuous learning.
Timeline
Guest Services Associate
Sheraton Hotel Downtown
11.2023 - Current
Valet Driver
Northern Valet
05.2022 - 06.2023
Door Girl and Valet Driver
Toronto valet service
05.2019 - 03.2020
Valet Coordinator
Northern valet
03.2019 - 05.2019
Cashier and Team Lead
Jolly wholesale
11.2017 - 11.2018
Sales Associate
Londonia fashion retail
06.2016 - 11.2017
Bachelor of Science - Honors B.S.C Biomedicine
York University
Bachelor of Science - Human Physiology And Biochemistry
University of Johannesburg
High School Diploma -
Athlone Girls High
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