Yoori Kim
San Diego
Summary
Talented professional with a proven track record in enhancing business processes, and implementing software solutions. Skilled in SAP and known for exceptional interpersonal communication, I excel at collaborating with stakeholders to drive efficiency and achieve project goals. Committed to fostering a positive team culture and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Associate Business Systems Analyst
Illumina
San Diego
04.2022 - Current
- Developed documentation for system changes and process enhancements.
- Assisted in the implementation of software solutions to support business operations.
- Created user training materials to enhance staff understanding of new processes.
- Supported project management activities by tracking progress against timelines and deliverables.
- Trained team members on new processes and system implementations.
- Analyzed, documented and communicated detailed business processes and workflows.
- Monitored performance metrics of implemented systems and applications to ensure optimal operations.
- Provided subject matter expertise in the area of business process management best practices.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with stakeholders to gather requirements for new projects and initiatives.
- Conducted interviews with stakeholders to identify needs and requirements for new or modified business processes.
- Monitored system performance using analytics tools such as Tableau
Real Estate Agent
Redfin
San Diego
05.2021 - 04.2022
- Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention
- Developed bid presentations for buyers and sellers, answering questions and promoting property features
- Promoted listings on social media and print advertisements
- Marketed real estate to various types of commercial clients to strengthen revenue opportunities
- Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet potential buyer's vision
- Showed residential properties and explained features, value, and benefits of available homes
- Negotiated, facilitated, and managed real estate transactions
- Managed sales pipeline by actively following up with prospects and hot leads
- Managed real estate transactions from initiation to closing
- Maintained current and accurate CRM database of prospective customers
- Generated lists of properties compatible with buyers' needs and financial resources
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments
- Verified the accuracy of documentation and fund disbursements for sales
Real Estate Agent
Keller Williams
Dallas
07.2019 - 04.2021
- Negotiated, facilitated, and managed real estate transactions
- Assisted clients in leasing and purchasing homes
- Generated marketing materials for properties
- Met with clients from all over Dallas Fort Worth area and evaluated needs to help clients with their real estate goals
- Prepared contract documents, offers, and all necessary documents to support the purchase of the home for the clients
- Promoted property sales through advertisements and open houses
- Supported new home buyers and promoted features of newly constructed homes to help clients make educated decisions
- Followed up with prospects throughout sales processes
- Answered phone calls and emails from potential and existing customers
- Assisted clients with private and virtual home tours
- Maintained exceptional feedback from previous clients
Facilities Coordinator
Illumina
San Diego
02.2018 - 10.2018
- Managed system work orders by distributing assignments and closing out completed work
- Led facility management staff and consultants in producing business plans devoted to all aspects of facility operations, including setting priorities and job assignments
- Directed emergency response to serious building issues to contain problems, control damages, and develop corrective plans
- Automated office operations, managing client correspondence, record tracking, and data communications in ServiceNow
- Delivered fast, friendly, and outstanding customer service for building issues and repairs
- Managed equipment data through AMMS such as onboarding, moving, and decommissioning facility equipment
- Updated and corrected data in AMMS in preparation for migration
- Assisted with Facilities Calibration program by uploading calibration data and forms into the management system and scheduling monthly calibration
- Performed routine inspections in labs to check equipment status, preventive maintenance, and calibration labels
- Provided audit support for customer, internal, and regulated body audits and inspections
- Generated metrics and trending reports including AMMS data and ServiceNow in order to ensure compliance and presented them to the team
- Communicated with vendors to place and receive orders, request services and deliver instructions
- Coordinated vendor visits and escorted them around the facility
- Collected, calculated, and reported on expenditure and statistical data to inform management
On-boarding and Reporting Specialist (Contractor)
LPL Financial
San Diego
08.2017 - 02.2018
- Conducted background checks using FINRA, Business Credit Report, Lexis Nexis, and RDC on all job applicants
- Created advisors' background check summary report using Advisor Facing Form
- Constant communication with new advisors to obtain any missing documents to complete their onboarding
- Sent out emails to new advisors with brochures and instructions regarding their transfer
- Updated advisors' Salesforce after their completion of required training and documents
- Analyzed and quality-checked team's reports
- Provided great customer service while answering questions and providing status updates regarding any pre-employment onboarding
- Served as the primary point of contact for clients during the onboarding process
- Assisted advisors to transfer their clients’ accounts and money to LPL using Clientworks
- Analyzed new advisor registration forms, credit, and CRD information and use discretion to determine additional documentation required while maintaining strict confidentiality of advisor's information
- Proactively worked with the advisors to obtain necessary information and provide detailed explanations of documentation and requirements in order to obtain formal compliance approval
Community Outreach Leader/Member Service Representative III
Navy Federal Credit Union
San Diego
06.2013 - 08.2017
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Managed daily branch operations and maintenance of equipment and supplies
- Generated financial reports for management review
- Participated in military, VA, and community events to promote NFCU products and services
- Planned events for team building, meetings, potlucks, and birthday parties for the team
- Negotiated and booked locations for outreach community presentations
- Maximized every sales opportunity by cross-selling profitable products
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Updated and maintained department organizational chart
- Received and screened a high volume of internal and external communications, through email, mail, and in person
- Coordinated and directed team members' daily responsibilities and schedules
- Directed personnel, training, and labor relations activities
- Effectively detected and investigated fraudulent cases
- Educated customers about the wide breadth of financial products
- Provided objective and logical financial advice to appropriately align with the client's goals and the most optimal solutions
- Helped coordinate and conduct training, testing, and development programs for new and existing staff
- Consistently and meticulously balanced daily records in high-pressure situations
- Maintained a strong understanding of compliance-related policies
- Supported team leaders balancing the branch
Education
Economics -
University of California, San Diego
La Jolla, CA, USASkills
- Strong understanding of enterprise software (PC and Mac)
- Proficient in MS Office Suite
- High emotional quotient
- Ability to work independently and in a team environment
- Excellent interpersonal communication skills
- Penchant for setting goals and exceeding them
- Tenacity and drive to create a positive culture
- Experienced in SAP, Salesforce, Lucidchart, Asana, Smartsheet, and Tableau
Timeline
Associate Business Systems Analyst
Illumina
04.2022 - Current
Real Estate Agent
Redfin
05.2021 - 04.2022
Real Estate Agent
Keller Williams
07.2019 - 04.2021
Facilities Coordinator
Illumina
02.2018 - 10.2018
On-boarding and Reporting Specialist (Contractor)
LPL Financial
08.2017 - 02.2018
Community Outreach Leader/Member Service Representative III
Navy Federal Credit Union
06.2013 - 08.2017
Economics -
University of California, San Diego