Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoori Kim

San Diego

Summary

Talented professional with a proven track record in enhancing business processes, and implementing software solutions. Skilled in SAP and known for exceptional interpersonal communication, I excel at collaborating with stakeholders to drive efficiency and achieve project goals. Committed to fostering a positive team culture and exceeding expectations.

Overview

12
12
years of professional experience

Work History

Associate Business Systems Analyst

Illumina
San Diego
04.2022 - Current
  • Developed documentation for system changes and process enhancements.
  • Assisted in the implementation of software solutions to support business operations.
  • Created user training materials to enhance staff understanding of new processes.
  • Supported project management activities by tracking progress against timelines and deliverables.
  • Trained team members on new processes and system implementations.
  • Analyzed, documented and communicated detailed business processes and workflows.
  • Monitored performance metrics of implemented systems and applications to ensure optimal operations.
  • Provided subject matter expertise in the area of business process management best practices.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Collaborated with stakeholders to gather requirements for new projects and initiatives.
  • Conducted interviews with stakeholders to identify needs and requirements for new or modified business processes.
  • Monitored system performance using analytics tools such as Tableau

Real Estate Agent

Redfin
San Diego
05.2021 - 04.2022
  • Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention
  • Developed bid presentations for buyers and sellers, answering questions and promoting property features
  • Promoted listings on social media and print advertisements
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities
  • Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet potential buyer's vision
  • Showed residential properties and explained features, value, and benefits of available homes
  • Negotiated, facilitated, and managed real estate transactions
  • Managed sales pipeline by actively following up with prospects and hot leads
  • Managed real estate transactions from initiation to closing
  • Maintained current and accurate CRM database of prospective customers
  • Generated lists of properties compatible with buyers' needs and financial resources
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments
  • Verified the accuracy of documentation and fund disbursements for sales

Real Estate Agent

Keller Williams
Dallas
07.2019 - 04.2021
  • Negotiated, facilitated, and managed real estate transactions
  • Assisted clients in leasing and purchasing homes
  • Generated marketing materials for properties
  • Met with clients from all over Dallas Fort Worth area and evaluated needs to help clients with their real estate goals
  • Prepared contract documents, offers, and all necessary documents to support the purchase of the home for the clients
  • Promoted property sales through advertisements and open houses
  • Supported new home buyers and promoted features of newly constructed homes to help clients make educated decisions
  • Followed up with prospects throughout sales processes
  • Answered phone calls and emails from potential and existing customers
  • Assisted clients with private and virtual home tours
  • Maintained exceptional feedback from previous clients

Facilities Coordinator

Illumina
San Diego
02.2018 - 10.2018
  • Managed system work orders by distributing assignments and closing out completed work
  • Led facility management staff and consultants in producing business plans devoted to all aspects of facility operations, including setting priorities and job assignments
  • Directed emergency response to serious building issues to contain problems, control damages, and develop corrective plans
  • Automated office operations, managing client correspondence, record tracking, and data communications in ServiceNow
  • Delivered fast, friendly, and outstanding customer service for building issues and repairs
  • Managed equipment data through AMMS such as onboarding, moving, and decommissioning facility equipment
  • Updated and corrected data in AMMS in preparation for migration
  • Assisted with Facilities Calibration program by uploading calibration data and forms into the management system and scheduling monthly calibration
  • Performed routine inspections in labs to check equipment status, preventive maintenance, and calibration labels
  • Provided audit support for customer, internal, and regulated body audits and inspections
  • Generated metrics and trending reports including AMMS data and ServiceNow in order to ensure compliance and presented them to the team
  • Communicated with vendors to place and receive orders, request services and deliver instructions
  • Coordinated vendor visits and escorted them around the facility
  • Collected, calculated, and reported on expenditure and statistical data to inform management

On-boarding and Reporting Specialist (Contractor)

LPL Financial
San Diego
08.2017 - 02.2018
  • Conducted background checks using FINRA, Business Credit Report, Lexis Nexis, and RDC on all job applicants
  • Created advisors' background check summary report using Advisor Facing Form
  • Constant communication with new advisors to obtain any missing documents to complete their onboarding
  • Sent out emails to new advisors with brochures and instructions regarding their transfer
  • Updated advisors' Salesforce after their completion of required training and documents
  • Analyzed and quality-checked team's reports
  • Provided great customer service while answering questions and providing status updates regarding any pre-employment onboarding
  • Served as the primary point of contact for clients during the onboarding process
  • Assisted advisors to transfer their clients’ accounts and money to LPL using Clientworks
  • Analyzed new advisor registration forms, credit, and CRD information and use discretion to determine additional documentation required while maintaining strict confidentiality of advisor's information
  • Proactively worked with the advisors to obtain necessary information and provide detailed explanations of documentation and requirements in order to obtain formal compliance approval

Community Outreach Leader/Member Service Representative III

Navy Federal Credit Union
San Diego
06.2013 - 08.2017
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
  • Managed daily branch operations and maintenance of equipment and supplies
  • Generated financial reports for management review
  • Participated in military, VA, and community events to promote NFCU products and services
  • Planned events for team building, meetings, potlucks, and birthday parties for the team
  • Negotiated and booked locations for outreach community presentations
  • Maximized every sales opportunity by cross-selling profitable products
  • Created databases and spreadsheets to improve inventory management and reporting accuracy
  • Updated and maintained department organizational chart
  • Received and screened a high volume of internal and external communications, through email, mail, and in person
  • Coordinated and directed team members' daily responsibilities and schedules
  • Directed personnel, training, and labor relations activities
  • Effectively detected and investigated fraudulent cases
  • Educated customers about the wide breadth of financial products
  • Provided objective and logical financial advice to appropriately align with the client's goals and the most optimal solutions
  • Helped coordinate and conduct training, testing, and development programs for new and existing staff
  • Consistently and meticulously balanced daily records in high-pressure situations
  • Maintained a strong understanding of compliance-related policies
  • Supported team leaders balancing the branch

Education

Economics -

University of California, San Diego
La Jolla, CA, USA

Skills

  • Strong understanding of enterprise software (PC and Mac)
  • Proficient in MS Office Suite
  • High emotional quotient
  • Ability to work independently and in a team environment
  • Excellent interpersonal communication skills
  • Penchant for setting goals and exceeding them
  • Tenacity and drive to create a positive culture
  • Experienced in SAP, Salesforce, Lucidchart, Asana, Smartsheet, and Tableau

Timeline

Associate Business Systems Analyst

Illumina
04.2022 - Current

Real Estate Agent

Redfin
05.2021 - 04.2022

Real Estate Agent

Keller Williams
07.2019 - 04.2021

Facilities Coordinator

Illumina
02.2018 - 10.2018

On-boarding and Reporting Specialist (Contractor)

LPL Financial
08.2017 - 02.2018

Community Outreach Leader/Member Service Representative III

Navy Federal Credit Union
06.2013 - 08.2017

Economics -

University of California, San Diego

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