YOONIS KASSIM
Toronto
Summary
Driven and disciplined individual with strong interpersonal and communication skills, experienced in delivering high quality customer service in fast paced environments. Demonstrates professionalism, reliability, and the ability to build meaningful relationships while contributing effectively within a team. Brings a strong work ethic, attention to detail, and a results oriented mindset focused on continuous growth and performance.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Tennis Attendant
Lambton Golf & Country Club
Toronto
07.2025 - 02.2026
- Maintained cleanliness and organization of clubhouse and surrounding areas.
- Assisted members with inquiries and provided exceptional customer service.
- Set up and prepared event spaces for tournaments and social gatherings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Concierge
Meridian Security Solutions
Toronto
12.2023 - 09.2024
- Managed the day-to-day operations of the concierge desk
- Assisted in developing new security measures and processes to ensure the safety of employees and customers
- Monitored CCTV systems for suspicious activities and reported any incidents to security personnel
- Performed access control duties, verifying credentials of individuals entering and leaving the facility
- Greeted guests upon arrival at the facility in a friendly manner while also checking for proper identification
Education
Martingrove Colligate Institute
Toronto, ONSkills
- Client Service & Relationship Building
- Strong Verbal Communication
- Sales Awareness & Upselling Techniques
- Professionalism & Personal Presentation
- Team Collaboration
- Time Management & Dependability
- Adaptability in Fast-Paced Environments
- Problem Solving & Initiative
- Attention to Detail
- Conflict Resolution
- Ability to Create a Welcoming Customer Experience
- Positive Attitude & Strong Work Ethic
Certification
- First Aid/CPR Certificate
- OSHA Certificate
- Soft Skills Solutions Certificate
- Smart Serve Certification
Timeline
Tennis Attendant
Lambton Golf & Country Club
07.2025 - 02.2026
Security Concierge
Meridian Security Solutions
12.2023 - 09.2024
Martingrove Colligate Institute