Yoon Chul An
Los Angeles
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Overview
22
22
years of professional experience
Work History
Truck Dispatcher
Nine Trans Inc
04.2021 - 05.2026
- Coordinated daily routes for drivers to optimize delivery efficiency.
- Communicated with drivers to address issues and ensure timely deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored shipment status and resolved discrepancies in real-time.
- Utilized dispatch software to track vehicle locations and inventory levels.
- Collaborated with team members to streamline operational processes and improve service quality.
- Developed relationships with clients to understand requirements and enhance satisfaction.
Truck Dispatcher
FIVE AND SIX LOGISTICS
09.2019 - 04.2020
- Coordinated delivery schedules and pickups based on customer requirements for seamless service.
- Resolved scheduling conflicts by adapting routes based on real-time traffic conditions.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Responded to customer inquiries via phone and email, ensuring timely assistance and resolution.
- Monitored and tracked dispatch communication systems.
- Managed communication between drivers, clients, and logistics teams to ensure timely deliveries.
Truck Dispatcher
LACA Express
04.2007 - 08.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Scheduled maintenance for vehicles to minimize downtime and enhance reliability.
Truck Driver
LACA Express
05.2004 - 01.2007
- Operated commercial vehicles to deliver goods efficiently across designated routes.
- Operated with safety and skill to avoid accidents and delays.
- Ensured compliance with safety regulations and maintained vehicle inspection protocols.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Navigated various road conditions, demonstrating strong problem-solving skills during delays.
- Trained new drivers on operational procedures and best practices for safety and efficiency.
Education
High School Diploma -
Pacific Palisades High School
Pacific Palisades, CA06-2001
Associate of Arts - Music Performance
Santa Monica College
Santa Monica, CA08-2023
Skills
- Trucking dispatching
- Logistics tracking
- Route planning
- Driver coordination
- Schedule coordination
- Transportation regulations
- Decision-making
- Team coordination
- Customer relations
- Customer service
- Strong communication skills
Timeline
Truck Dispatcher
Nine Trans Inc
04.2021 - 05.2026
Truck Dispatcher
FIVE AND SIX LOGISTICS
09.2019 - 04.2020
Truck Dispatcher
LACA Express
04.2007 - 08.2019
Truck Driver
LACA Express
05.2004 - 01.2007
Associate of Arts - Music Performance
Santa Monica College
High School Diploma -
Pacific Palisades High School