Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

YONIS ISMAIL

Toronto,Canada

Summary

Dedicated Concierge and Security Professional with extensive experience in radio communications, emergency response, and monitoring security systems. Skilled in dispatch operations, assisting law enforcement and emergency services, and coordinating with contractors and property management. Recognized for handling high-pressure situations with professionalism, multitasking effectively under stress, and providing excellent customer service. Seeking to apply proven communication and monitoring skills as a Communications Operator with the Legislative Protective Service.

Overview

8
8
years of professional experience

Work History

Concierge

Condor Security
Toronto, Canada
01.2025 - Current
  • Serve as communications hub for a multi-tower residential complex, managing calls, radios, and in-person requests simultaneously.
  • Dispatch security guards, maintenance staff, and contractors during emergencies and service calls.
  • Monitor CCTV, alarm panels, and mechanical system dashboards (boiler rooms, HVAC, pumps), identifying and reporting malfunctions or suspicious activity.
  • Coordinate with law enforcement, firefighters, and paramedics during domestic incidents, medical calls, and emergencies.
  • Support property management by logging incidents, documenting service requests, and assisting residents with urgent concerns.
  • Respond to critical situations such as elevator entrapments, water leaks, and equipment shutdowns, ensuring safety and timely resolution.

Loss Prevention Officer

Lionguard Security
Toronto, Canada
07.2021 - 12.2024
  • Monitored premises for safety hazards and suspicious activity.
  • Assisted with emergency protocols and coordinated with mechanical/HVAC contractors for urgent issues.
  • Conducted patrols, enforced safety protocols, and reported urgent system failures.
  • Supported law enforcement and security teams during investigations.

Auto Parts Delivery Driver

WedSmart
Toronto, Canada
12.2022 - 05.2024
  • Coordinated with dispatch apps to ensure timely and efficient delivery of auto parts across GTA.
  • Resolved customer service concerns promptly while maintaining safe driving practices.

Security Guard

Star Security
Toronto, Canada
07.2017 - 05.2022
  • Patrolled large facilities and monitored systems during events and daily operations.
  • Responded to emergencies including medical, fire, and maintenance situations.
  • Filed detailed incident reports and maintained smooth communication during critical events.

Education

High School Diploma -

Lakeshore Collegiate Institute
Toronto, ON
01.2015

Skills

  • Two-way radio communications and dispatch
  • CCTV monitoring
  • Alarms monitoring
  • Access control monitoring
  • Emergency response coordination
  • Customer service
  • Stakeholder support
  • Multi-line telephone system handling
  • Microsoft Office
  • Incident reporting
  • Crisis management
  • Multitasking under pressure
  • Team collaboration with law enforcement
  • Team collaboration with fire
  • Team collaboration with contractors

Additional Information

Proficient in English (C2), Strong familiarity with Queen's Park area, Available for rotational 24/7 shifts, Police background check eligible

References

References available upon request.

Timeline

Concierge

Condor Security
01.2025 - Current

Auto Parts Delivery Driver

WedSmart
12.2022 - 05.2024

Loss Prevention Officer

Lionguard Security
07.2021 - 12.2024

Security Guard

Star Security
07.2017 - 05.2022

High School Diploma -

Lakeshore Collegiate Institute

Similar Profiles

CREATE PROFILE
YONIS ISMAIL