Yonis Elmi
Toronto,Canada
Summary
Motivated IT professional with hands-on experience supporting network infrastructure, Azure environments, and endpoint systems in enterprise settings. Skilled in troubleshooting connectivity, deploying and maintaining hardware and cloud resources, and ensuring secure, stable operations. Strong interest in datacenter operations, automation, and network reliability. Eager to contribute to Cloudflare’s mission of building a faster, safer, and more resilient Internet.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Support Specialist
Saint Elizabeth Healthcare
Markham, Canada
02.2022 - Current
- Support and maintain hybrid but mostly cloud infrastructure including Azure resources, Intune, and Microsoft 365 services.
- Troubleshoot network and system connectivity issues, ensuring smooth operations for distributed teams.
- Deploy new devices, configure VPN access, and enforce endpoint security and compliance policies.
- Assist with hardware installation, cabling, and remote setup for laptops, access points, and routers.
- Automate routine administrative tasks using PowerShell to improve efficiency.
- Collaborate with infrastructure and cybersecurity teams to maintain uptime and adhere to best practices.
- Document troubleshooting steps, equipment configurations, and IT procedures for team reference.
Technical Support Representative
Best Buy
Toronto, Canada
10.2020 - 09.2021
- Delivered customer-facing technical support for Microsoft 365 and Windows environments.
- Delivered end-user support for hardware and software issues while ensuring quality service delivery.
- Assisted customers with secure system configurations, backups, and device performance troubleshooting.
IT Support Specialist Co-op
Seneca College
Toronto, Canada
05.2018 - 12.2019
- Supported faculty and student IT requests, including system imaging, lab setup, and hardware troubleshooting.
- Assisted with Active Directory management, workstation deployment, and campus network connectivity.
- Maintained accurate records of asset inventory and incident resolution within the college ITSM system.
Education
Bachelors - Cloud Computing
Western Governors University
Millcreek11.2025
Advanced Diploma - Computer System Technology
Seneca College
Toronto08.2020
Skills
- Networking: TCP/IP, DHCP, DNS, VPNs, Subnetting, Firewalls, Routing Fundamentals (BGP concepts)
- Infrastructure: Azure Cloud, Microsoft 365, Intune, Entra ID (Azure AD), Endpoint Configuration
- Systems: Windows Server Administration, Linux (basic command-line & system maintenance)
- Automation: PowerShell, Azure CLI, Bash (basic familiarity)
- Monitoring: Azure Monitor, Log Analytics, Event Viewer, Network Diagnostics
- Deployment: Hardware Setup, Imaging, Access Control, Configuration Management
- Documentation & Tools: ServiceNow, Jira, Asset Management
Certification
• Microsoft Certified: Azure Fundamentals, Toronto, ON, Canada, 09/01/24, https://learn.microsoft.com/en-us/users/yoniselmi-7768/credentials/f515e8b485758d37?ref=https%3A%2F%2Fwww.linkedin.com%2F
• Microsoft Certified: Azure Administrator Associate (In Progress)
• Microsoft Certified: Azure Administrator Associate (In Progress)
Timeline
Network Support Specialist
Saint Elizabeth Healthcare
02.2022 - Current
Technical Support Representative
Best Buy
10.2020 - 09.2021
IT Support Specialist Co-op
Seneca College
05.2018 - 12.2019
Bachelors - Cloud Computing
Western Governors University
Advanced Diploma - Computer System Technology
Seneca College