Yong (LLOYD) Chung
Langley,BC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Retail Sales Executive
Tiffanys Vancouver bridal
Vancouver, British Columbia
09.2009 - Current
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Initiated new product training sessions for employees to improve product knowledge.
- Advised customers on appropriate merchandise selections based on their needs.
Restaurant Owner
Yam It
Langley, British Columbia
09.2021 - 08.2024
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
Infantryman
Canadian Forces
New Westminster, British Columbia
05.2000 - 09.2004
- Collected intelligence information from local sources.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
Education
Diploma - Hospitality
George Brown College
Toronto, ON06-2009
Skills
- Data-driven decision-making
- Task Delegation
- Social Media Marketing
- Merchandise Display
- Point of sale systems
- Customer Engagement
Languages
Korean
Professional
Timeline
Restaurant Owner
Yam It
09.2021 - 08.2024
Retail Sales Executive
Tiffanys Vancouver bridal
09.2009 - Current
Infantryman
Canadian Forces
05.2000 - 09.2004
Diploma - Hospitality
George Brown College
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