Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yonathan Abay

Edmonton,Alberta

Summary

Seasoned sales representative eager for a new challenge to showcase strong communication skills while working in a fast paced environment. Flexible team player with a unique approach to problem solving and a passion for execution. Strong customer service base with a profound understanding of client-oriented roles. Currently in Edmonton, but open to relocation elsewhere.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Representative

TELUS
10.2019 - Current
  • Dealt directly with customers and engaged in several transactions daily.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Apple Ambassador, some of my many responsibilities included informing other reps in store on latest apple products and to educate customers on the apple products.
  • Learned to quickly make decisions by analyzing customers accounts and hearing their needs.
  • Health and Safety representative. Those responsibilities included a monthly checklist of which I inspected the store and assured our safety was never compromised at the workplace
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Activation Specialist

TELUS
03.2021 - 09.2021
  • Assisted TELUS with the acquisition of the company Mobile Klinik by easing their transition into wireless sales.
  • Went through various reports and scorecards to arrange store visits and identify opportunity for coaching.
  • Regular discussions with regional managers of the company to discuss weekly metrics and how to maximize profitability despite the challenges COVID had provided.
  • Hosted multiple webinars nationally to educate staff on plan changes, latest promotions, and other various coaching opportunities.
  • Led presentations with my team to the company with a national audience of 500+ attendees.
  • Provided shoulder to shoulder coaching for every store in Alberta & Saskatchewan with TELUS/Koodo mobility sales.
  • Identify best practices and opportunities to drive improved results.

Education

Diploma - MARKETING

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT)
Edmonton, AB
04.2025

Skills

  • Self-sufficient
  • Attention to detail
  • Operational Awareness
  • Data interpretation
  • Fluent in French
  • Able to Multi-task
  • Operational Efficiency
  • Strong customer service experience

Certification

  • Project Management: Choosing the right tool
  • Marketing tools: Growth Marketing
  • Project Management Foundations: Lessons learned
  • Marketing Foundations: The Marketing Funnel
  • Content Marketing for Social Media

Timeline

Activation Specialist

TELUS
03.2021 - 09.2021

Sales Representative

TELUS
10.2019 - Current

Diploma - MARKETING

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT)

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