Yonatan Tadele
Business Analyst
Toronto,ON
Summary
Dependable and adaptable Business Analyst professional working in the government administration industry, with exceptional analytical, problem-solving, interpersonal and communication skills. Strong collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments with a successful track record in building credibility and rapport among stakeholders.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Business Analyst
FrontDesk
05.2022 - Current
- Defined and prioritized Digital Accessibility product backlogs, through leveraging Agile Frameworks which led to a 30% increase in delivery rate of accessibility product developments from sprint-to-sprint.
- Liaised between clients and internal Agile solution developers and project managers, in achieving sprint goals.
- Contributed to proposals that landed contracts with the City of Toronto, City of Hamilton, St.Clair College, Porcupine Health Unit and Leeds, Grenville and Lanark District Health Unit.
- Went LIVE with a total of 5 Municipal Clients, 2 Post-secondary Educational institutions and 2 Health Units.
- Led FrontDesk’s Digital Accessibility Task force, in response to City of Toronto's digital accessibility mandate as established under WCAG 2.0.
- Collaborated with User Interface Development specialists and Digital Accessibility testers from the City of Toronto, through leveraging Jira to elicit and define technical requirements, track requirements and prioritize features.
- Prepared and pitched high-level business process models of to-be solutions to client teams.
- Surveyed clients to ascertain requirements and expectations for product.
- Co-designed user stories & user acceptance tests that met unique client requirements.
- Conducted user acceptance training (UAT) sessions with functional client teams.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems reducing post-release defects by 36%
- Responded to an average of two client support tickets per day, offering excellent support and tailored recommendations to address needs.
- Established Digital Accessibility development quotas and guidelines for sprint cycles, using Agile Frameworks.
- Collaborated with client teams to define project objectives and criteria, identify gaps in product development and ensure product expectations are met.
- Led Agile requirements discovery and backlog refinement sessions with development team.
- Presented progress updates on product developments to senior members of management team.
- Published support articles of product features and developments.
- Performed ad-hoc product demonstration sessions and data investigation analysis.
- Produced and published data analytic reports on social media platforms, using advanced Excel spreadsheet functions.
Business Systems & Smart City Analyst
City of Brampton
09.2021 - 04.2022
- Developed and executed test cases, test runs, and test cycles in advance of go-live for 'GTechna' project (Point-of-Sale Software), bolstering resource planning by 58%
- Developed and executed test cases, test runs, and test cycles in advance of go-live for 'Accela' Project (Permitting, Licensing and Code enforcement software), shortening time-to-value by 43%.
- Developed and executed test cases, test runs, and test cycles in advance of go-live for 'Skip-the-line' Project (Queue Management Software), increasing bookings by 67% and reducing wait times by 95%
- Communicated and explained business requirements to technical team members to aide in understanding and implementing functional demands.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Built automated test scripts using POSTMAN to handle repetitive software testing work.
- Performed routine testing of vendor applications (Accela, GTechna) using QTest (test management tool) to identify system defects and optimize system operability by an average of 23%, month-over-month.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Prepared training materials and artifacts for User Acceptance Testing training sessions.
- Conducted Users Acceptance Testing training sessions with client team and product stakeholders.
- Reported project updates to senior management team.
- Published articles and support documentation on product features and functionalities
- Developed business process mappings (i.e BMPN) to describe and lay out logical operational steps.
- Planned and co-hosted department-wide social events
- Analyzed client data to identify root causes of problems and recommend corrective actions.
- Utilized various advanced features in Excel to aid testing processes
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Coached junior co-op intern on key project initiatives, daily tasks and duties, and project-specific business process models.
Diversity & Inclusion Advisor, CAO Office
City of Brampton
05.2021 - 08.2021
- Established strategic alliances with the Black North Initiative, in pledge to eradicate anti-black racism
- Built networks and strengthened relationships across internal and external stakeholders, cross-functional departments, elected officials and management team.
- Provided recommendations on applying a diversity and equity lens in the procurement process to select and hire external vendors
- Devised KPI's to monitor and evaluate impact of social services on community.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated outreach activities to build community awareness.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Examined Council reports to extract meaningful insights on Diversity and Inclusion initiatives
- Liaised with internal strategic communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Chaired cross-department meetings on the agenda of achieving inclusive and diverse workplace environments
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Hosted annual event series commemorating elderly community trailblazers.
- Developed and maintained relationships with community organizations and agencies.
- Produced Brampton’s Black Business Directory, accessible through the City of Brampton website
- Contributed to unit’s project charter/council reports
- Ensured human resource hiring practices met diversity and inclusion standards
- Recommended approaches for anti-black racism training and recruitment to Fire department
- Planned, organized, and hosted two public-facing events: The Power of Black Media and Remembering George Floyd, attended by several household names, high ranking government officials and over 100 people of the general public
- Published biographies of event speakers on unit website
- Prepared flyers and pamphlets for events
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
09.2019 - 05.2022
Master of Engineering - Engineering Innovation and Entrepreneurship
Toronto Metropolitan University
09.2022 - 05.2023
Skills
Business Process Mapping
Azure DevOps
Agile frameworks - Scrum, Kanban
Atlassian Agile Tools (Jira, Confluence)
User Stories, BDD, ATDD
Communication & Problem-solving
Certification
Cisco Certified Network Associate (ID: CSCO13644553) (Jan 2022 – Jan 2025)
Timeline
Master of Engineering - Engineering Innovation and Entrepreneurship
Toronto Metropolitan University
09.2022 - 05.2023
Business Analyst
FrontDesk
05.2022 - Current
Business Systems & Smart City Analyst
City of Brampton
09.2021 - 04.2022
Diversity & Inclusion Advisor, CAO Office
City of Brampton
05.2021 - 08.2021
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
09.2019 - 05.2022