YONATAN REYES
LOS ANGELES
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. My adeptness in complaint resolution and strong work ethic have consistently driven positive outcomes, achieving high customer retention rates.
Overview
10
10
years of professional experience
Work History
Service Advisor
Culver City Honda
07.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Service Advisor
Honda of Downtown LA
09.2018 - 07.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
BDC Service Representative
Honda of Downtown LA
07.2015 - 09.2018
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Provided exceptional service with knowledge of products and services.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
High School Diploma -
HELEN BERNSTEIN HIGH SCHOOL
Los Angeles, CA06-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Documentation and reporting
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Culver City Honda
07.2021 - Current
Service Advisor
Honda of Downtown LA
09.2018 - 07.2021
BDC Service Representative
Honda of Downtown LA
07.2015 - 09.2018
High School Diploma -
HELEN BERNSTEIN HIGH SCHOOL
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