Yonatan Paternina

• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Monitored front areas so that questions could be promptly addressed.
• Tracked orders and notified customers of status or potential delays.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated documentation and information required for customer shipments.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

• Commercial and Operational Leadership:
  
  Led and executed commercial and operational activities, consistently exceeding set targets by 120%.
  Outstanding Recognition:
  
  Recognized as a standout winner at the 2019 Commercial Convention in Argentina for outstanding achievements and contributions to team success.
  High-Level Customer Service:
  
  Significantly contributed to the increase of the Net Promoter Score (NPS) for customer service, achieving an impressive 90%.
  Enterprise NPS Improvement:
  
  Elevated the company's NPS to 55% through effective strategies and a focus on customer satisfaction.
  Operational Leadership:
  
  Demonstrated operational leadership by consistently driving process improvement initiatives, optimizing efficiencies, and ensuring service quality.
  Initiative in Process Improvements:
  
  Displayed constant initiative in process improvements, identifying and implementing efficient operational practices to increase productivity and reduce costs.
  Client Portfolio Growth:
  
  Contributed to the successful growth of client portfolios through innovative strategies and effective management of commercial relationships.
  Portfolio Growth:
  
  Achieved solid portfolio growth through strategic approaches and proactive actions to expand market presence and relevance.
  These achievements highlight leadership in both commercial and operational domains, as well as an ongoing pursuit of continuous process improvement. The proactive approach has resulted in exceptional customer service, sustained portfolio growth, and significant contributions to the overall success of the organization.
• Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services

Achieved solid portfolio growth through strategic approaches and proactive actions to expand market presence and relevance.
These achievements highlight leadership in both commercial and operational domains, as well as an ongoing pursuit of continuous process improvement. The proactive approach has resulted in exceptional customer service, sustained portfolio growth, and significant contributions to the overall success of the organization.

• Responded promptly to customer requests for products, services, and company information.
  Efficiently handled a continuous stream of customer calls, minimizing wait times.
  Updated account information to ensure accurate customer records.
  Offered tailored advice and assistance, addressing specific customer needs and desires.
  Engaged with customers to foster rapport and loyalty.
  Proactively addressed customer challenges by recommending relevant products and services.
  Maintained a calm and professional demeanor, effectively managing issues in busy, high-stress situations.
  Prepared merchandise for the sales floor, including pricing and tagging.
  Created positive first impressions to welcome existing, new, and potential customers.
  Educated clients on current promotions and products using persuasive selling tactics.
  Generated and pursued new sales leads, consistently exceeding monthly sales goals.
  Cultivated relationships with customers to encourage repeat business.
  Achieved promotion to banker in 2016 due to outstanding productivity and results.

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Cross-trained and backed up other customer service managers.
• Trained new personnel regarding company operations, policies and services.
• Created and maintained detailed database to develop promotional sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
• Folded and arranged merchandise in attractive displays to drive sales.
• Increased sales by offering advice on purchases and promoting additional products.
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Utilized visual merchandising techniques to effectively showcase products in retail stores.
• Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
• Followed orders precisely for correct items, sizes and quantities.
• Monitored tasks and staff assignments to deliver projects under-budget and on-time.