Yonas Berhe Gebretensae

Work History

World Car Park Mang Inc

06.2024 - Current

Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
Worked closely with hotel management to coordinate special events requiring additional valet support.
Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
Maximized revenue through upselling additional services such as car washing or detailing when appropriate.
Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
Trained new team members in proper valet procedures, ensuring consistent high-quality service.
Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
Reduced wait times for customers by implementing efficient vehicle retrieval systems.
Evaluated employee performance in quarterly and annual reviews.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Trained service staff on latest policies and procedures.
Inspected equipment to maintain proper functioning during peak activity.
Facilitated communication between team members, clients and families.
Ordered materials, supplies or equipment for special projects.

Self Employed

01.2024 - Current

Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
Worked closely with hotel management to coordinate special events requiring additional valet support.
Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
Maximized revenue through upselling additional services such as car washing or detailing when appropriate.
Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
Trained new team members in proper valet procedures, ensuring consistent high-quality service.
Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
Reduced wait times for customers by implementing efficient vehicle retrieval systems.
Evaluated employee performance in quarterly and annual reviews.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Trained service staff on latest policies and procedures.
Inspected equipment to maintain proper functioning during peak activity.
Facilitated communication between team members, clients and families.
Ordered materials, supplies or equipment for special projects.