Yomna Abdelhameed
Kitchener,Ontario
Summary
Adaptable, hardworking and passionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Volunteer
Grand River Hospital
- Transported dialysis patients to their designated areas and assisted with weight and height checks
- Provided support and companionship to patients and patients' families in need of assistance
- Restocked supplies and filed paperwork to satisfy department leadership requests.
National Representative
Canadian Federation Of Students
05.2023 - Current
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Provided visionary leadership to the organization, driving the implementation of the Canadian Federation of Students' strategic goals and priorities regarding Racialised Students.
Ambassador
Changing The Flow
07.2023 - 08.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Served as period positive workplace ambassador at various charity events, promoting mission and values such as period equity.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Cashier
Niceys Eatery
09.2019 - 05.2023
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales.
Vice President of Equity
Scarborough Campus Students Union
01.2021 - 02.2023
- Cultivated interpersonal skills by building positive relationships with UofT admin, external organizations and students
- Constantly advocated for students' interests and needs with proven success of policy implementation and change
- Learned and adapted quickly to new position while maintaining a full coursework load
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Call Centre Agent
Red Cross
01.2021 - 05.2022
- Scheduled and performed calls with clients to ensure their well-being
- De-escalated situations calmly and offer support to clients in these trying times.
COVID-19 Tester
StaySafe
03.2021 - 06.2021
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Assessed vitals while adhering to PPE requirements and other restrictions.
Behaviour Therapist
The Monarch House
11.2023 - Current
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Briefed leading BCBA on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Developed tools to help clients ages 2-16 acquire new skills and work towards goals of building communication and social interactions.
HMR Clerk
Zehrs
01.2016 - 01.2019
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Monitored sales events, added new merchandise and rang up purchases
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Produced advertisements and posters to promote specific item options to drive sales and achieve add-on purchases.
Team lead
Tim Hortons
01.2016 - 01.2017
- Always greeted customers with a smile and ensured the best service by meeting their needs
- Baked and cooked food upon customers' requests
- Maintained a clean workplace; in front and in the back of the house.
Education
Bachelor of Science - Psychology And Public Health
University of Toronto Scarborough
Toronto, ONHigh School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ON06.2019
Skills
- Efficient under pressure
- Operations Support
- Advocacy
- Customer Service
- Community Engagement
- Patient Assessment
- Specimen Handling
- Patient Care
- Dependable and Responsible
- Recordkeeping
- Time Management
- Conflict Resolution
- Critical Thinking
Certification
Registered Behavior Technician, Autism Partnership Foundation, Remote, 2023
Languages
Arabic
Native or Bilingual
Timeline
Behaviour Therapist
The Monarch House
11.2023 - Current
Ambassador
Changing The Flow
07.2023 - 08.2023
National Representative
Canadian Federation Of Students
05.2023 - Current
COVID-19 Tester
StaySafe
03.2021 - 06.2021
Vice President of Equity
Scarborough Campus Students Union
01.2021 - 02.2023
Call Centre Agent
Red Cross
01.2021 - 05.2022
Cashier
Niceys Eatery
09.2019 - 05.2023
HMR Clerk
Zehrs
01.2016 - 01.2019
Team lead
Tim Hortons
01.2016 - 01.2017
General Volunteer
Grand River Hospital
Bachelor of Science - Psychology And Public Health
University of Toronto Scarborough
High School Diploma -
Cameron Heights Collegiate Institute
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