Yolonda Hines
McKinney
Summary
Dynamic customer service professional with experience at Palmer Law, excelling in managing high-volume inquiries and delivering exceptional first impressions. Proven ability to multitask and maintain attention to detail while ensuring client satisfaction. Skilled in time management and adept with POS systems, consistently enhancing guest experiences.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Palmer Law
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Server
Wildwood Restaurant
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Walmart
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psychology
University of Merced
Merced, CA05-2027
High School Diploma -
Pete Knight High School
Palmdale, CA06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Palmer Law
02.2024 - Current
Server
Wildwood Restaurant
01.2023 - Current
Cashier
Walmart
08.2021 - 06.2022
Bachelor of Science - Psychology
University of Merced
High School Diploma -
Pete Knight High School
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