Yolid Viviana Romero Gomez
7 Worchester Ave, Leamington,ON
Summary
Adept at transforming challenges into opportunities, I spearheaded a menu and design overhaul at TACO TEQUILA, boosting customer satisfaction and profits. My background in meticulous transaction processing and customer service, combined with a knack for problem-solving and fostering teamwork, underpins my track record of enhancing operational efficiency and team performance.
Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. Proficient in food and beverage merchandise and adept at offering every customer upbeat and knowledgeable support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Assistant
La Sierra Mexican Restaurant
08.2024 - 01.2025
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Restaurant Owner
TACO TEQUILA
08.2022 - 12.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
Packing Supervisor
Nature Fresh Farms
01.2021 - 05.2022
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
RIA MONEY TRANSFER
MORENA MULTISERVICE
02.2019 - 03.2022
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Utilized advanced software tools for monitoring currency fluctuations to provide clients with up-to-date exchange rates effectively navigating volatile markets.
- Maintained compliance with regulations by conducting thorough identity verification and diligently documenting transactions.
- Participated in regular team meetings to share insights on best practices, resulting in continuous improvement across the department.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Streamlined money transfer processes for improved transaction speed and reduced wait times.
- Assisted customers in completing transactions, leading to a higher rate of successful transfers.
- Networked to identify potential new clients and expand geographic territories.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Landscape Worker, Framming
Ristevski Group
02.2018 - 01.2019
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Education
GED -
GRAL. VICENTE GUERRERO
TABASCO,MEXICO High School Diploma -
COLEGIO BACHILLERES DE TABASCO
TABASCO MEXICONURSE CERTIFICATE
UNIVERSIDAD LA SALLE CANCUN
CANCUN QUINTANAROOSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
Websites
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Ontario Driver's License type "G"
- [prevention and detection of money laundering] [Euronet worldwide] [Year 2019]
Timeline
Cashier Assistant
La Sierra Mexican Restaurant
08.2024 - 01.2025
Restaurant Owner
TACO TEQUILA
08.2022 - 12.2024
Packing Supervisor
Nature Fresh Farms
01.2021 - 05.2022
RIA MONEY TRANSFER
MORENA MULTISERVICE
02.2019 - 03.2022
Landscape Worker, Framming
Ristevski Group
02.2018 - 01.2019
GED -
GRAL. VICENTE GUERRERO
High School Diploma -
COLEGIO BACHILLERES DE TABASCO
NURSE CERTIFICATE
UNIVERSIDAD LA SALLE CANCUN
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