Yolanda Tavares
Walgreens
San Diego
1
Certification
22
years of professional experience
Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Work History
RXOM - Pharmacy Operations Manager
3 Years 8 Months- Directed pharmacy operations to enhance workflow efficiency and optimize inventory management.
- Led training programs for staff on new pharmacy systems, enhancing team performance and service delivery.
- Implemented standard operating procedures to ensure compliance with regulations and improve patient safety.
- Supervised a team of technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
Senior Pharmacy Technician
3 Years- Oversaw medication dispensing processes ensuring compliance with pharmacy regulations and standards.
- Managed inventory control, monitored stock levels, and coordinated ordering of pharmaceuticals.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Certified Pharmacy Technician
18 Years 7 Months- Verified prescription accuracy and ensured compliance with pharmacy regulations.
- Processed prescription orders using pharmacy software systems efficiently.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Diploma
Skills
Prescription verification
Drug utilization review
Schedule management
Employee recruitment and hiring
Immunizations
Workflow optimization
Certification
- Registered Pharmacy Technician (TCH)
- Certified Pharmacy Technician (PTCB)
- Immunization Certified
- Walgreens Champion Award (2020)
Timeline
RXOM - Pharmacy Operations Manager
Walgreens
06.2021 - 02.2025Read More
Senior Pharmacy Technician
Walgreens
06.2021 - 06.2024Read More
Certified Pharmacy Technician
Walgreens
11.2002 - 06.2021Read More
Wareham High School
Diploma
Read More