Open To Work
Yolanda Tang
Toronto,Canada
Summary
Energetic professional with many years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff, and patients.
Overview
5
5
years of professional experience
Work History
Acting Clinic Manager
Clinical At College Corner
Toronto, Canada
04.2024 - Current
- Patient Coordination: Efficiently manage patient scheduling and check-in procedures, ensuring smooth operations and minimal wait times. Handle high-volume phone calls and inquiries with professionalism and courtesy.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Implemented training programs for new staff and ongoing education for team members.
- Oversaw inventory management and procurement of medical supplies.
SACK Crisis Line Volunteer
Sexual Assault Kingston
Kingston, Canada
02.2023 - Current
- Improved the well-being of hundreds of callers by actively listening and providing empathetic support during crisis situations.
- Enhanced hotline services for increased caller satisfaction by adhering to established protocols and guidelines.
- Developed rapport with callers, offering a safe space for them to share their feelings and concerns.
- Maintained accurate documentation of calls to support effective follow-up and continuous improvement of services.
Queen's Genetics Club President
Queen's University
Kingston, ON
01.2022 - 06.2024
- Designed fundraisers that raised over $1000 for rare disease research.
- Increased club membership by 110% (20 to 42 members)
- Built relationships with community organizations to enhance fundraising efforts.
- Collaborated with marketing teams to create effective outreach strategies for campaigns.
Research Assistant
Walia Lab
Kingston, Canada
05.2021 - 05.2024
- Worked on a project researching the natural history of NEXMIF encephalopathy mouse models through behavioral testing of more than 60 mice.
- Analyzed data using Excel, SPSS, and GraphPad Prism.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Conducted literature reviews to support hypothesis development, and identify gaps in existing knowledge.
Teaching Assistant
Queen's University DBMS
Kingston, Canada
09.2021 - 04.2024
- Collaborated with eight fellow teaching assistants to create a consistent and supportive learning environment for more than 300 students.
- I graded student assignments and offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
Education
Bachelor of Health Science (Hons) - Health Sciences
Queen's University
Kingston, ON01.2024
Skills
- Communication
- Literature review
- Statistical analysis using SPSS and GraphPad Prism
- Teamwork
- Customer service
- Leadership
- Resilience and persistence
- adaptability
- Empathy
Languages
- Mandarin
- French
- English, Native or Bilingual
- Mandarin, Native or Bilingual
- French, Professional Working
Languages
Chinese (Mandarin)
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Acting Clinic Manager
Clinical At College Corner
04.2024 - Current
SACK Crisis Line Volunteer
Sexual Assault Kingston
02.2023 - Current
Queen's Genetics Club President
Queen's University
01.2022 - 06.2024
Teaching Assistant
Queen's University DBMS
09.2021 - 04.2024
Research Assistant
Walia Lab
05.2021 - 05.2024
Bachelor of Health Science (Hons) - Health Sciences
Queen's University