Yolanda Saucedo
Cathedral City
Summary
Dedicated Special Education Paraprofessional skilled in fostering student engagement and collaboration with educators. Previous experience as a Customer Service Agent, facilitating smooth ticketing and boarding processes while effectively resolving issues in a fast-paced environment. Proven ability to train new hires and support team success through strategic problem-solving and efficient task management.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Special Education Paraprofessional
Palm Springs Unified School District
Palm Springs, CA
03.2026 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Monitored student progress and provided feedback to educators on behavioral and academic performance.
- Collaborated with professionals to adapt instructional materials for various learning styles.
- Supported classroom management by facilitating engaging activities that promote positive behavior.
- Monitored student classroom and outdoors activities to promote student safety.
Customer Service Agent
Unifi
Palm Springs, CA
06.2022 - 02.2026
- Answered questions and assisted in rebooking flights during cancellations or delays to enhance customer satisfaction.
- Resolved customer concerns, including tracing lost, delayed, and misdirected baggage.
- Assisting ticketed passengers to check in luggage and print boarding passes
- Assisted disabled guests and those requiring special accommodations upon arrival at gate, facilitating a smoother travel experience.
- Conducted regular disinfection of frequently touched surfaces, ensuring a hygienic environment for staff and clients.
- Coordinated travel arrangements and documentation for clients, ensuring all requirements were met., tickets and travel paperwork.
Sale Lead
Tokyo Japanese Lifestyle
10.2017 - 01.2020
- Lead product launches, window changes and visual presentation standards for popular sales.
- Informed customers of promotions and special offers, contributing to increased sales.
- Guided customers in store navigation, facilitated sales, and processed returns.
- Oversaw customer service operations to ensure satisfaction and efficiency., stockroom management and standards execution across two associates.
- Built rapport with customers by offering friendly, welcoming environment in the store.
- Processed credit card payments and accurately handled cash.
Education
No Degree - Health Administration
College of The Desert
Palm Desert, CA06-2027
No Degree - Communication
California State University of San Bernardino
San Bernardino, CAHigh School Diploma - undefined
Cathedral City High School
Cathedral City, CA06-2015
Skills
- Educational Technology
- Time Management
- Problem-solving
- Teamwork
- Communication Techniques
- Active Listener
- Multitasking
Certification
- Riverside Food Handlers Card Certificate - Jul 15, 2027
Languages
Spanish
Conversational
Timeline
Special Education Paraprofessional
Palm Springs Unified School District
03.2026 - Current
Customer Service Agent
Unifi
06.2022 - 02.2026
Sale Lead
Tokyo Japanese Lifestyle
10.2017 - 01.2020
High School Diploma - undefined
Cathedral City High School
No Degree - Health Administration
College of The Desert
No Degree - Communication
California State University of San Bernardino