YOLANDA PERSON-COLLINS
Los Angeles County
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Talented professional dedicated problem solver. Brings over 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager, Customer Advocacy & Engagement
Cornerstone Ondemand Inc.
05.2022 - 03.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Devised creative solutions to critical customer and user needs.
- Interacted with customers and clients to identify business needs and requirements.
- Researched industry best practices in support of training development and program content.
DEI LEAD & SR EXECUTIVE ASSISTANT
CORNERSTONE ONDEMAND
05.2018 - 04.2022
- Leader and Advocate of the GFO-DEI Committee to develop global initiatives for 650 employees
- Build robust enablement & deployment initiative sponsorship by engaging, supporting, and partnering with senior leaders who are critical to driving transformation
- Apply strategic methodology and tactical steps to support the corporate-wide diversity, equity, and inclusion framework
- Develop, measure and implement results of DEI programs
- Establish best practices in change management for GFO Drive overall GFO-HRBP, Sales Effectiveness, Enablement teams and GFO Leaders to review and assess change
- Create actionable toolkits for communication plans and presentation materials for senior leaders and C-suite
- Drive and support project communication planning efforts and engage key stakeholders in terms of design, development, delivery, and management of communications
- Participated and co-organized the Global 2019 Hack-a-Thon
- Provide oversight of learning programs within DEI.
EXECUTIVE ADMINISTRATION ASSISTANT
YELLOW PAGES
10.2014 - 01.2017
- Partnered closely with the leadership team to monitor project status, travel reporting, provide updates, document meeting minutes, and distribute action items
- Coordinated team events and town hall meeting logistics, handling vendor contract negotiations for events, covering 16 events and provided oversight in budgeting and scoping
- Drove office relocation project, impacting 200 employees across various departments with no business interruption
- Maintained department headcount reporting through org chart design for 200+ employees.
- Supported company growth by onboarding new employees and providing orientation materials during the training process.
- Improved resource allocation with accurate budget tracking and expense report management.
- Maintained a positive work environment through effective conflict resolution strategies as needed among team members.
- Assisted in achieving business objectives by collaborating closely with cross-functional teams on various projects.
- Delivered exceptional customer service experiences both internally and externally through consistent professionalism in all interactions.
- Managed sensitive information discreetly while maintaining strict confidentiality protocols in all interactions.
- Facilitated successful project outcomes by tracking deadlines, monitoring progress, and reporting updates to stakeholders.
- Ensured smooth daily operations by troubleshooting IT issues and liaising with technical support teams when necessary.
- Elevated staff collaboration by creating a centralized document repository for easy information sharing across departments.
- Promoted organizational culture initiatives by planning engaging events such as employee recognition programs or team-building activities.
- Boosted executive efficiency with timely preparation of meeting agendas, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Mitigated risks associated with schedule disruptions through proactive analysis of potential conflicts in calendar appointments .
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and maintained automated alert systems for important deadlines.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Optimized internal communication channels by organizing regular team meetings and workshops.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated and maintained confidential databases and records.
EXECUTIVE ASSISTANT
YAHOO INC
04.2007 - 10.2014
- Developed metrics/dashboard to apprise leadership of key initiatives
- Managed large employee events across numerous US cities (San Jose, San Francisco, Portland, New York, and New Orleans) for up to 1,000 employees which included corporate volunteer opportunities
- Oversaw budget management for internal and external events up to $300k per event for our Sales and Employee Resource Groups
- Coordinated annual holiday drives and lead mentoring programs for our Women in Tech group to partner with external stakeholders
- Responsible for supporting C-Suite and senior-level executives with organization sizes ranging from 200 to 1200.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
BACHELOR OF BUSINESS ADMINISTRATION - International Business/Marketing
Howard University
Washington, DCSkills
Communication Development
Project Management
Event Management
Public Speaking
Mentoring
Team Leading
Google Drive
Budget Development
Detail Oriented
Strategic Planning
Project Coordination
MS Office Applications
Interpersonal Skills
Flexible and Adaptable
Stakeholder Communications
Relationship Building
Cross-functional Team Builder
Partnership Development
Accomplishments
- Collaborated with a team of 7 in the resolving Reference Program process via the Northstar/Salesforce platform
- Resolved product issues through testing and collaboration with cross-functional teams in EMEA/APJ
- Black Employee Alliance (BEA), Trailblazer Award- 2023
- Founder/Chairperson, Black Employee Alliance (BEA), Cornerstone OnDemand - 2020-2022
- Diversity, Equity & Inclusion (DEI) Certificate via University of South Florida, 2021
- Cornerstone OnDemand - Cornerstar of the Quarter Award, January-March, 2021
Locations
LA COUNTY
Notable Accomplishments
- DEI-Workplace Certificate via University of South Florida
- Member of several Groups: Women @ Cornerstone, Cornerstone PLUS, Latinx/Hispanic Unidos, Disability Visibility and the D&I Allies group
- Oversaw the spring 2019 fundraising drive's execution via our Cornerstone OnDemand (CSOD) partnership with
- SPARK" for our employees
- Collaborated with the YP.com employees for the American Cancer Society Relay for Life, which generated $13,000 in monetary donations
- President of Yahoo's Women in Technology (WIT) for Southern California from 2012 to 2014. Oversaw mentoring programs with the Boys & Girls Club of Burbank and Pasadena. Supervised 13 committee members, executed 8 events per year and managed to an annual budget of $20,000
- Board Member and Co-chair for volunteer events for Yahoo Employee Foundation (YEF) and participated in grant selection profit for non-profits up to $100,000
- Organized quarterly engagements for Yahoo Burbank location, to drive employee morale and retention. Participated in the planning of 80 to 100 events
- Selected for two Cornerstone "Gig" Projects (May/July'21):
- Foundation D&I Content Review Committee: Review and provide feedback on the standards and guidelines for inclusive course design
- Brand Ambassador Program: Working closely with 60 stakeholders on the new global experience of our new internal global Brand launch
Awards
Cornerstar of the Quarter (2021) Winner
Certification
- Diversity, Equity & Inclusion (DEI) Workshop Certificate, University of South Florida - 2021
Timeline
Program Manager, Customer Advocacy & Engagement
Cornerstone Ondemand Inc.
05.2022 - 03.2024
DEI LEAD & SR EXECUTIVE ASSISTANT
CORNERSTONE ONDEMAND
05.2018 - 04.2022
EXECUTIVE ADMINISTRATION ASSISTANT
YELLOW PAGES
10.2014 - 01.2017
EXECUTIVE ASSISTANT
YAHOO INC
04.2007 - 10.2014
BACHELOR OF BUSINESS ADMINISTRATION - International Business/Marketing
Howard University
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