Yolanda Perez
Bakersfield
Summary
Dynamic Service Manager with a proven track record at Chipotle Mexican Grill, excelling in hospitality management and customer service excellence. Successfully trained staff, optimized inventory control, and enhanced dining experiences, leading to improved customer satisfaction. Adept at culinary leadership and shift supervision, ensuring operational efficiency and a welcoming environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
Bakersfield
04.2016 - 11.2025
- Managed team schedules to optimize staffing during peak hours.
- Trained and mentored staff on food safety and service standards.
- Implemented procedures to maintain a clean and organized dining area.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Led daily operations to ensure exceptional customer service and satisfaction.
Education
Business Administration -
San Joaquin Valley College
Bakersfield, CA02.2005
Skills
- Hospitality management
- Cash handling and POS
- Customer service excellence
- Store and kitchen management
- Food preparation and handling
- Inventory control strategies
- Culinary leadership
- Shift supervision
Certification
Food Handler Certification
Languages
Spanish, Intermediate
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Professional
Timeline
Service Manager
Chipotle Mexican Grill
04.2016 - 11.2025
Business Administration -
San Joaquin Valley College