Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SalesAssociate

Yolanda Verbeek

Bayfield,ON

Summary

I was an area supervisor. I was responsible for seven stores in three cities.

Increased store sales considerably in all of my upper management positions

I am presently looking for a Part-time position. I feel that the skills I have learned would be beneficial to any position I apply for.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Edin
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Motel Front Desk Clerk

Cedar Lodge
05.2023 - 07.2023
  • Continuously updated knowledge of motel policies and procedures, ensuring compliance within day-to-day operations.
  • Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
  • Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
  • Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
  • Upheld a professional appearance and demeanor at all times, serving as a positive representative of the motel brand.
  • Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
  • Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
  • Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Cashier

Walmart
09.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Psychology of Professional Selling

Mohawk College of Applied Arts And Technology
Hamilton, None

Highschool Diploma - Business

G. A Wheable Secondary School
London, ON
06.1985

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Sales strategies
  • POS system operation
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Guest relations
  • Payment processing
  • Inventory tracking
  • Sales development
  • Policy and procedure adherence
  • Merchandise display
  • Sales goals attainment
  • Display setup
  • Shipment processing
  • Fraud detection
  • Fitting room maintenance
  • Sales forecasting
  • Self-checkout assistance
  • Friendly and outgoing
  • Verbal and written communication
  • Merchandising
  • Upselling and cross selling
  • Energetic self-starter
  • Excellent communication skills
  • Retail loss prevention
  • Positive and professional
  • Hospitality and accommodation

Languages

English
Full Professional
English
Professional Working
English
Professional Working

Certification

I am certified in First Aid

Timeline

Sales Associate

Edin
07.2024 - Current

Motel Front Desk Clerk

Cedar Lodge
05.2023 - 07.2023

Cashier

Walmart
09.2021 - 03.2023

Psychology of Professional Selling

Mohawk College of Applied Arts And Technology

Highschool Diploma - Business

G. A Wheable Secondary School

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Yolanda Verbeek