Yolanda Miracle
Deseronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Adept individual with more than 30 years working as a General Manager for twenty million dollar revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
49
49
years of professional experience
Work History
Manager
Sundance Trading
11.2014 - Current
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Increased sales from $408,000 first year of operation to $655,000 second year, that is 60% increase in just one year.
General Manager of Operations
Mohawk Imperial Sales
02.1993 - 12.2014
- Helped to Establish four restaurants, two gas stations with convenience stores, gift shop, sign shop and two manufacturing facilities.
- Chaired weekly meetings with managers of each store to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Managed over 100 employees in one year.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel. working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Travel to China and Mexico several times to purchase product for our stores. Clear all import from customs.
Fashion Designer
Self Employed
09.1983 - 01.1993
- Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Sketched artistic and fresh designs for consideration.
- Participated in trade shows to showcase garments and attract buyers.
Supervisor of Operations
Aerolineas Argentinas
12.1974 - 08.1982
- Responsible for training of new employees in a busy airport environment.
- In charge of maintaining safe working conditions.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews for over 12 staff in our shift.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Provided backup to front desk to step in to assist with canceled flight to accommodate stranded passengers and book new flight departures.
Education
Business Administration
Algonquin College
Ottawa, ONFashion Designer -
Richard Robinson School of Fashion Design
Ottawa, ONBusiness Administration
Universidad De Lomas De Zamora
Buenos Aires, ArgentinaSkills
- Staff Development
- Performance Management
- Strategic Planning
- Operations Management
- Complex Problem-Solving
- Team Leadership
Languages
Spanish
Native or Bilingual
Hobbies
Design and make jewelry, dreamcatchers, leather crafts, candle making andacrylic painting.
Timeline
Manager
Sundance Trading
11.2014 - Current
General Manager of Operations
Mohawk Imperial Sales
02.1993 - 12.2014
Fashion Designer
Self Employed
09.1983 - 01.1993
Supervisor of Operations
Aerolineas Argentinas
12.1974 - 08.1982
Business Administration
Algonquin College
Fashion Designer -
Richard Robinson School of Fashion Design
Business Administration
Universidad De Lomas De Zamora
Similar Profiles
Mark PrieskornMark Prieskorn
Operations Manager at Sundance Chevrolet, Sundance BuickOperations Manager at Sundance Chevrolet, Sundance Buick
Jason MarcusJason Marcus
COURSE ADVISOR at Sundance Institute / Sundance Co//abCOURSE ADVISOR at Sundance Institute / Sundance Co//ab
Whitney ButlerWhitney Butler
Loan Officer at Sundance State BankLoan Officer at Sundance State Bank
Brandi AkeyBrandi Akey
Digital Marketing Coordinator at First Nations Technical InstituteDigital Marketing Coordinator at First Nations Technical Institute
Amyka LeweenAmyka Leween
Personal Support Worker at Cama WoodlandsPersonal Support Worker at Cama Woodlands