Yolanda Membreno
Surrey
Summary
At Platinumstar Building Maintenance, I excelled in delivering compassionate resident care and maintaining high sanitation standards, significantly improving resident satisfaction. My adeptness in problem-solving and preventive maintenance, coupled with strong communication and relationship-building skills, ensured a clean, safe, and welcoming environment for all residents.
Overview
2020
2020
years of professional experience
Work History
Caretaker/cleaber
Platinumstar Building Maintenance
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Cleaner/ Supervisor
FiveStar Building Maintenance
10.2014 - 03.2019
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
Cleaner
ABM Janitorial Services
05.2003 - 09.2007
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Education
MOA -
MTI College
Surrey, BC07.2014
Grade 12 -
Fleetwood Park Secunday
Surrey, BC06.1998
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
- Preventive Maintenance
- Housekeeping support
- Customer relations
- Clear communication
- Safety protocols
- Conflict resolution
- Problem-solving
- Timekeeping
- Employee training and development
- Complaints handling
- Furniture cleaning
- Janitorial process improvement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cleaner/ Supervisor
FiveStar Building Maintenance
10.2014 - 03.2019
Cleaner
ABM Janitorial Services
05.2003 - 09.2007
Caretaker/cleaber
Platinumstar Building Maintenance
MOA -
MTI College
Grade 12 -
Fleetwood Park Secunday
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