YOLANDA MARQUEZ
Riverside
Summary
Versatile and accomplished Optician and Retail Manager with a strong background in optical care, sales leadership, and operations management. Demonstrates proven success in delivering personalized eyewear solutions, training high-performing teams, and optimizing business performance. Skilled in patient education, lens and frame selection, and ensuring prescription accuracy. Recognized for driving sales growth, improving efficiency, and maintaining a customer-focused environment that fosters trust, satisfaction, and long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician
Optimal Optometry
Ontario
03.2025 - Current
- Delivered personalized eyewear solutions by collaborating with healthcare providers and verifying prescription accuracy.
- Educated patients on lens care, frame selection, and contact lens use to ensure comfort and satisfaction.
- Managed inventory, insurance claims, and daily operations to maintain efficiency and compliance.
- Trained and led team members in optical technology, customer service, and quality control standards.
- Increased sales and patient retention through expert product knowledge, precise adjustments, and exceptional service.
Eyeglass Manager
Americas Best Contacts and Eyeglasses
Rancho Cucamonga
05.2024 - 03.2025
- Provided expert advice on lens options, coatings, and frame styles that best suited customers' visual requirements and personal preferences.
- Educated customers about proper care and maintenance of eyewear to prolong its lifespan.
- Performed adjustments, repairs, and replacements for damaged or ill-fitting frames to enhance customer satisfaction.
- Ensured compliance with industry regulations regarding patient privacy (HIPAA) during all interactions and transactions.
- Managed budgeting process, monitoring expenses and implementing cost-saving measures without compromising quality or customer satisfaction.
Sales Manager
Carter's
Riverside
10.2023 - 05.2024
Dispatch Supervisor
UPS
Riverside
01.2021 - 06.2023
Sales Associate
QUAY AUSTRALIA
Rancho Cucamonga
01.2022 - 06.2022
- Recommended frames to customers.
- Retrieved customer PD for Rx glasses.
- Fitted and aligned glasses for customers comfort.
- Merchandised sales floor.
Assistant Manager
Hot Topic
West Covina
04.2019 - 01.2020
- Responsible for effectively managing all retail operations such as payroll, monitoring weekly/monthly performance goals, inventory and loss prevention.
- Help recruit, coach and mentor team to help ensure they exceed customer service and performance goals.
- Merchandise the store in a compelling way in preparation for upcoming promotions.
Store Manager
Destination Maternity
Brea
11.2016 - 06.2019
- Building sales by using effective marketing techniques.
- Collaboratively communicate with retail leadership, regional and district managers through daily emails on trends, customer feedback, and daily goals.
- Provided an exceptional client experience.
- Exceeded store sales goals and maintained operational standards.
Education
Optical: Optical technician -
American Career College
Ontario, CASkills
- Team Building
- Customer Service Skills
- Leadership
- Retail Management
- Communication Skills
- Training & Development
- HIPAA compliance
- Effective communication
- Product knowledge
Certification
ABO Certified Optician, American Board of Opticianry, 05/2025
Timeline
Optician
Optimal Optometry
03.2025 - Current
Eyeglass Manager
Americas Best Contacts and Eyeglasses
05.2024 - 03.2025
Sales Manager
Carter's
10.2023 - 05.2024
Sales Associate
QUAY AUSTRALIA
01.2022 - 06.2022
Dispatch Supervisor
UPS
01.2021 - 06.2023
Assistant Manager
Hot Topic
04.2019 - 01.2020
Store Manager
Destination Maternity
11.2016 - 06.2019
Optical: Optical technician -
American Career College