YOLANDA LUNA-MOTA

• Planned weekly shifts and communicated schedules for all assigned accounts to facilitate smooth operations.
• Maintained an updated scheduling database for accurate daily schedules and prompt adjustments.
• Collaborated with supervisors and managers to implement disciplinary actions addressing employee tardiness and maintaining scheduling standards.
• Managed adjustments to schedules and quickly found shift replacements in response to daily call-outs to maintain operational flow.
• Entered employee information and shifts into the scheduling database to reduce overtime and uphold data integrity.
• Acted as the main contact for client sites regarding scheduling while maintaining professional communication.
• Scheduled necessary training sessions for field employees to limit overtime and ensure compliance with regulations.
• Utilized various communication methods, including email and text, to efficiently coordinate with employees.

• Provided excellent customer service and professional phone etiquette as the first point of contact forfamilies.• Coordinated intake appointments, conducted interviews, and addressed inquiries to ensure timely response.• Processed referrals and educated families on steps and procedures to access care.• Communicated schedule changes between families and the clinical team, ensuring clarity and support.• Researched and communicated staffing coverage needs, maximizing service hours based onauthorization and availability.• Monitored schedules for compliance with regulations with meal and break periods when assigning clinical schedules.

Coordinated scheduling for therapy sessions, optimizing provider availability and client needs.

Managed appointment calendar using electronic scheduling systems to enhance operational efficiency.

Developed and implemented streamlined processes for appointment confirmations and reminders.

• Operated a multi-line telephone console, answered and directed incoming calls, and providedassistance or referrals.• Greeted students, staff, and the public, offering helpful information, directions, and support.• Performed clerical duties, including filing, typing, and data entry, ensuring accuracy and confidentiality.• Maintained confidential records and student files, complying with privacy regulations.• Assisted with follow-up calls and supported special projects or events.

Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.

Provided comprehensive information about training programs to prospective students and families.

Maintained accurate student records using database management systems for admissions processes.

• Assisted in patient intake processes, ensuring accurate data collection and entry into electronic health records.
• Maintained cleanliness and organization of exam rooms, adhering to safety and infection control protocols.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Created and updated patients' electronic health records, ensuring accuracy and confidentiality.
• Assisted with patient intake, including vital signs and preparation for procedures.