Yolanda Gelderman
Waterdown,ON
Summary
Accomplished Office Manager and Tax Preparer at Liberty Tax Service, adept in office management and customer service. Demonstrated expertise in maintaining confidentiality, enhancing team productivity by over 20%, and fostering effective communication. Skilled in organizational and administrative tasks, ensuring high client satisfaction and operational efficiency at KFC Restaurant.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager/ Tax Preparer
Liberty Tax Service
01.2004 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Help People with their taxes
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Supervisor
KFC Restaurant
06.2010 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Perdue
Oakville, ON06-1983
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Accomplishments
- Achieved numerous recommendations from highly satisfied clients.
- Recognized by management for increasing client base.
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Managed 3+ team members focused on customer service & profitabiltywith strong track record of exceeding objectives.
- Worked directly with senior leadership to develop and administer $[number] per year department budget.
- Worked with clients to prepare individual tax, gift tax and estate tax returns.
- Maintained 95% client retention rate year-over-year.
- Completed more than 600 individual tax returns during 2024 tax season.
Languages
English
Professional Working
Certification
Advanced tax preparer
Interests
- Cooking
- Music
- Backpacking and Hiking
- I like trying new recipes and food trends
- Volunteering at community kitchens and food-related charities
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I enjoy cooking for friends and family gatherings
Timeline
Supervisor
KFC Restaurant
06.2010 - 09.2016
Office Manager/ Tax Preparer
Liberty Tax Service
01.2004 - 11.2024
Advanced tax preparer
High School Diploma -
Perdue
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