Yolanda Coffman
Fresno
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Pleasent living LLC
Fresno
01.2023 - Current
- Implemented individualized care plans to support client goals and preferences.
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and families.
Customer Service Representative
Alorica/ Verizon
Fresno
04.2018 - 01.2023
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and recommendations to enhance customer experience.
- Processed orders and managed customer accounts efficiently.
Accounting Clerk
Fresno county
Fresno
03.2017 - 02.2018
- Processed child care payments for licensed and non-licensed providers, ensuring timely and accurate disbursement.
- Reviewed and verified eligibility for individuals applying for childcare assistance, facilitating access to services.
- Verified accuracy of timesheets, ensuring proper compensation for employees.
Education
Pasadena High School
Pasadena , CaSome College (No Degree) - Health Care Administration
Pasadena City College
Pasadena, CASkills
- Individualized care plans
- Behavioral support techniques
- Medication administration
- Daily living assistance
- Account reconciliation
- Microsoft word
- Spreadsheets
- Type 40 words per minute
- Payroll processing
- Multi line phone program
- Work well in group projects
Timeline
Direct Support Professional
Pleasent living LLC
01.2023 - Current
Customer Service Representative
Alorica/ Verizon
04.2018 - 01.2023
Accounting Clerk
Fresno county
03.2017 - 02.2018
Pasadena High School
Some College (No Degree) - Health Care Administration
Pasadena City College