Yolanda Campbell
Calgary,Canada
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Save On Foods
03.2023 - Current
- Personal Shopper
- Operating a cash register
- Sharing product knowledge with customers
- Ensuring the department is well stocked and presented and only the freshest products are displayed
- Handling customer service inquiries and providing a positive customer experience
- Cleaning equipment and work area to ensure a safe and sanitary work environment
Sales Associate
Mastermind Toys
09.2021 - 04.2023
- Part Time Sales
- Creating exceptional customer service
- Trained to open and closed
- Developed professional working relationship among coworkers
- Product knowledge among mastermind products
Early Childhood Educator
Bright Path Woodlands
09.2018 - 08.2021
- Full Time Child Care Provider for Before and After School Care and also ages 2.5 to 4.5
- Established a safe play environment for the children
- Encouraged children to be understanding of others
- Maintained a child-friendly environment with access to outdoor activities
- Developed professional relationships with parents, teacher, and directors
Key Holder/Sales Associate
Destination Maternity
06.2016 - 01.2017
- Company Overview: (Maternity Leave)
- Part-time keyholder
- Customer service for clientele for expecting mother
- Trained on cash register and procedures
- (Maternity Leave)
Jr Infant Teacher Full Time
Kids U
02.2015 - 01.2016
- Working with ages 3 months to 19 months
- Teaching them the basic necessities at this young age
Full Time Child Care Provider for Before and After School Care
Temple Child's Way
08.2012 - 11.2014
- Established a safe play environment for the children
- Encouraged children to be understanding of others
- Maintained a child-friendly environment with access to outdoor activities
- Developed professional relationships with parents, teacher, and directors
Customer Service Representative
Home Depot
08.2010 - 06.2012
- Helping customers on products for their personal needs
- Answered customer questions, addresses problems and complaints in person or by phone
- Trained on cash register and procedures
Full Time Child Care Provider for Before and After School Care
Lynnwood Child Care LTD
03.2009 - 07.2010
- Read stories to the children also taught them to paint, some drawing and crafts
- Disciplined children and recommended other measures to correct behaviour
- Incorporated music, art activities to encourage creativity and expression
Store Manager
Laititude
07.2007 - 03.2009
- Trained on cash register and procedures
- Maintained friendly and professional customer service
- Hired and trained new staff
- Shared product knowledge with customers while making recommendations
- Resolved customer complaints by exchanging merchandise and refunds
Education
High school diploma or GED - GED
Kindred
Calgary, AB01.2024
College certificate - Humanities
St Mary's University
Calgary, AB08.2021
Skills
- Child Development Assistant
- Standard Child Care First Aid CPR/AED Level B
- Basic clerical knowledge
- Food handling preparation
- Opening and closing procedures
- Customer service
- Team player
- Computer software
- Caregiving
- Cash Handling
- Good communication skills
Certification
- Certificate Child Development Assistant
- Certified Standard First Aid CPR/AED
Volunteer Experience
Monsignor J. R Smith, Volunteer, Assisted in the library, classroom, and field trips
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Save On Foods
03.2023 - Current
Sales Associate
Mastermind Toys
09.2021 - 04.2023
Early Childhood Educator
Bright Path Woodlands
09.2018 - 08.2021
Key Holder/Sales Associate
Destination Maternity
06.2016 - 01.2017
Jr Infant Teacher Full Time
Kids U
02.2015 - 01.2016
Full Time Child Care Provider for Before and After School Care
Temple Child's Way
08.2012 - 11.2014
Customer Service Representative
Home Depot
08.2010 - 06.2012
Full Time Child Care Provider for Before and After School Care
Lynnwood Child Care LTD
03.2009 - 07.2010
Store Manager
Laititude
07.2007 - 03.2009
College certificate - Humanities
St Mary's University
- Certificate Child Development Assistant
- Certified Standard First Aid CPR/AED
High school diploma or GED - GED
Kindred
Similar Profiles
Harnoor SinghHarnoor Singh
Centre of Store Manage at Save on FoodsCentre of Store Manage at Save on Foods
Riya PatelRiya Patel
Retail Associate at Save on FoodsRetail Associate at Save on Foods
Harjeet KaurHarjeet Kaur
General Clerk at Save on FoodsGeneral Clerk at Save on Foods