Yolanda Argeta
Hesperia
Summary
Dedicated Learning Ambassador with experience in designing interactive educational programs and promoting student engagement. Skilled in adapting teaching methods to diverse learner needs and fostering collaborative environments. Committed to continuous professional development and implementing innovative strategies to enhance learner outcomes.
Overview
9
9
years of professional experience
Work History
Learning Ambassador
Amazon
Hesperia
01.2021 - Current
- Facilitated training sessions for new associates, enhancing their understanding of operational procedures.
- Developed engaging learning materials for diverse employee skill levels.
- Collaborated with teams to enhance onboarding processes and resources.
- Monitored employee progress and provided constructive feedback to support continuous improvement.
- Conducted workshops to raise safety and compliance awareness, contributing to a safer workplace.
- Evaluated training effectiveness through surveys and follow-up discussions.
- Assisted in implementing new educational programs across multiple departments.
- Provided guidance to students on how to navigate the Learning Management System.
Customer Service Cashier
Rainbow Mealworms
Compton
01.2017 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting products and answering inquiries.
- Maintained a clean and organized checkout area for optimal service.
- Provided training and support to new cashiers on procedures.
- Resolved customer complaints calmly and professionally to ensure satisfaction.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
Education
Compton High School
Compton, CaliforniaSkills
- Training facilitation
- Learning management systems
- Curriculum development
- eLearning tools
- Customer service
- Conflict resolution
- Team collaboration
- Performance evaluation
- Effective communication
- Peer mentoring
- Group and individual instruction
- Motivation strategies
- Problem-solving
Timeline
Learning Ambassador
Amazon
01.2021 - Current
Customer Service Cashier
Rainbow Mealworms
01.2017 - 01.2021
Compton High School