Yolanda Arce
Anaheim
Summary
Proficient in delivering outstanding customer experiences by actively listening and addressing client needs. Known for building trust and long-term relationships, contributing to increased customer satisfaction and loyalty.
Overview
1
1
Language
6
6
years of professional experience
Work History
Telephone Agent
Datafid
Anaheim, CA
12.2019 - 05.2026
- Provided exceptional customer service by actively listening and empathizing with clients' needs.
- Established trust with customers through genuine interactions, fostering long-term relationships that benefited both parties.
- Collaborated with team members for consistent quality assurance in call handling.
- Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
- Exceeded performance metrics by consistently delivering outstanding service to customers.
- Improved customer satisfaction by providing timely and efficient assistance to callers.
- Maintained detailed records of customer interactions, updating account information as needed for future reference.
- Enhanced company reputation with excellent telephone etiquette and professionalism.
- Contributed to a positive work environment by actively participating in team meetings and supporting colleagues.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
GED -
Rancho Santiago Community College District
Anaheim, CASkills
- Customer service
- Call control
- Customer engagement
- Effective communication
- Phone etiquette
- Data entry
- Outbound calling
- Building rapport
- Professionalism
- Self motivation
- Flexible schedule
- Continuous improvement
- Customer response
- Adaptability
Accomplishments
- Documented and resolved customers delay for not complying which led to receiving medical records.
- Achieved receiving medical records through effectively helping with Shipping Department.
- Achieved receiving medical records by completing an appointment for Routing Department with accuracy and efficiency.
Languages
Spanish
Timeline
Telephone Agent
Datafid
12.2019 - 05.2026
GED -
Rancho Santiago Community College District