Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Ajak

Ottawa,Canada

Summary

Service-focused Project Coordinator bringing unparalleled skills in customer relations, risk management, and security compliance protocols. Highly adaptable with over 5 years of success playing an instrumental role in professional planning, and implementation of diverse projects. Proficient in research, data analysis, copy writing, and communication, with an insatiable talent for learning new things. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and meeting businesses needs.

Overview

5
5
years of professional experience
13
13
years of post-secondary education
3
3
Languages

Work History

Financial Customer Service Representative

Sitel Group
Remote
01.2022 - Current
  • Manage large volumes of transaction inquiries, and perform funds transfers , bill payments and wire transfers
  • Deliver prompt services including trouble shooting for online banking, and resetting atm pins
  • Perform work around solutions for day to day banking needs

Curriculum Specialist

A&H Education Centre
Beijing, China
01.2020 - 05.2021
  • Collaborated with administrators to determine course objectives and best training practices for the chosen subjects
  • Teamed with subject matter experts in evaluation and revision of training materials in order to gage improvement on all learning platforms
  • Provided subject matter expertise on all courses, materials and lesson plans

ESL Instructor

Rise Immersion Subject English
Beijing, China
11.2015 - 01.2017
  • Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning
  • Developed activities and integrated technology to diversify instruction to improve reading, writing and oral communication
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance

Billing Customer Service Representative

S&P Data LLC
Hamilton, ON
09.2013 - 10.2015
  • Resolved billing issues, and calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Performed Quality control through finalization of sales and shipping details
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Post Graduate Certification - Information Technology - Cybersecurity

McCombs Business School
Austin, Texas
05.2022 - Current

Mandarin Chinese

Culture Yard Language School
Beijing, China
07.2017 - 07.2019

Bachelor of Arts - International Relations And Indigenous Studies

Trent University
Peterborough, ON
09.2008 - 09.2015

High School Diploma -

St. Thomas More Catholic Secondary School
Hamilton, ON
09.2002 - 06.2006

Skills

Copy Writer

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Timeline

Post Graduate Certification - Information Technology - Cybersecurity

McCombs Business School
05.2022 - Current

Financial Customer Service Representative

Sitel Group
01.2022 - Current

Curriculum Specialist

A&H Education Centre
01.2020 - 05.2021

Mandarin Chinese

Culture Yard Language School
07.2017 - 07.2019

ESL Instructor

Rise Immersion Subject English
11.2015 - 01.2017

Billing Customer Service Representative

S&P Data LLC
09.2013 - 10.2015

Bachelor of Arts - International Relations And Indigenous Studies

Trent University
09.2008 - 09.2015

High School Diploma -

St. Thomas More Catholic Secondary School
09.2002 - 06.2006

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