Yolanda Aguilera
Vacaville,CA
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility, growth and knowledge.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Imaging Support Specialist
Solano Diagnostic Imaging
01.2023 - Current
- Provided training and mentorship to new staff members, fostering a collaborative team environment.
- Reduced wait times for patients by efficiently scheduling appointments and managing daily workloads.
- Maximized patient satisfaction by addressing concerns promptly, offering explanations about procedures, and answering questions with empathy and understanding.
- Increased efficiency within the department by identifying areas for improvement in workflow processes or equipment usage patterns.
- Interacted with patients to explain MRI scans and answer questions, providing reassurance and comfort throughout the process.
- Collaborated with physicians to discuss radiologic results and establish proper diagnosis.
- Verifies and documents eligibility and benefits for patient’s specific payor
- Schedules exams for multiple diagnostic modalities
- Organizes and distributes paper flow among facility staff
- Answer multi-line switchboard and route calls accordingly
- Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed
Referral Clerk
Prairie Quest Consulting
09.2020 - 01.2023
- Scheduled appointments with specialists on behalf of clients
- Linked families to relevant community support to meet non-medical needs.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Continuously updated knowledge of changes within the healthcare landscape, adapting referral processes as necessary to ensure optimal outcomes for all parties involved.
- Delivered prompt resolution to issues arising from denied or delayed authorization requests, advocating for patients'' needs throughout the process.
- Assisted in maintaining up-to-date provider directories, enabling efficient navigation of available specialists within the network for streamlined referral management.
- Managed high call volumes efficiently, addressing inquiries from both internal staff members and external callers with professionalism and expertise.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Test Administrator
Pearson VUE
07.2019 - 09.2020
- Delivered reliable support during high-volume periods such as midterms or finals weeks – assisting with room setup, technology troubleshooting, or any additional tasks as needed.
- Provided exceptional customer service to students and faculty, addressing inquiries related to test scheduling and logistics.
- Enhanced test-taking experience by implementing efficient administration procedures.
- Fostered positive relationships with faculty members, collaborating on efforts to improve overall testing experiences for students.
- Collaborated with colleagues for consistent test administration practices across departments.
- Supported students with special needs by coordinating accommodations according to established guidelines.
- Maintained test integrity through thorough adherence to security protocols and guidelines.
Medical Receptionist
Community Medical Centers
05.2017 - 04.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
PCA
Pacifica Senior Living
11.2016 - 03.2017
- Maintained accurate records of residents care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of residents.
- Assisted residents with bathing, oral hygiene, grooming, feeding and elimination.
- Helped residents move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Assisted with transfer and ambulation.
- Ensured safety and well-being of residents.
- Experience with various medical conditions including Dementia, Diabetes, Alzheimer's
Accounts Receivable
Metro Medical Billing
09.2008 - 04.2010
- Opened and properly distributed incoming mail.
- Customer Service
- Receive daily checks/money orders
- Copy and fax checks to correct clients
- Endorse and add totals of checks
- Fill out deposit slips for clients banks
- Mailed out medical claim forms
- Pulled doctors reports from computer for medical claims
- Posted receipts to appropriate general ledger accounts.
- Composed effective accounting reports summarizing accounts payable data.
Patient Service Representative
Camino Medical Group/PAMF
05.2007 - 08.2008
- Answered and quickly redirected calls to correct recipients
- Scheduled appointments
- New chart preparation
- Customer Service
- Filing
- Multi-Line Phones
- Collected co-pays
- Computerized cashiering
- Basic office duties
Marketing Coordinator/ Receptionist
Century 21 Su Casa
10.2005 - 05.2007
- Managed office supplies, vendors, organization and upkeep
- Data Entry
- Research for agents
- Drafted Memorandums
- Drafted letters for professional staff
- Created flyers
- Photoshop
- Uploaded Photos onto MLS
- Entered new property listings into MLS
- Setting up for public and private events
Receptionist
Blossom Hill Medical Group
11.2001 - 02.2002
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated area
- Filing
- Data Entry
- Scheduled appointments
- Insurance verification
- Calling pharmacy to fill prescription
- Collected co-payments
- End of day closing
- General office duties
Receptionist/Medical Records
Diagnostic Imaging Network
06.1998 - 09.2000
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Precisely evaluated and verified benefits and eligibility.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Received and routed medical records
- Input data into computer programs and filing systems
- Received and processed medical records requests
- Sorted materials and file according to guidelines
- Prepared mailings of information and documentation
- Dispersed incoming mail to correct recipients throughout the office
- Schedules appointments
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Screened all visitors and directed them to the correct employee or office.
Laboratory Clerk
O'Connor Hospital
09.1998 - 06.1999
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Volunteer work for school
- Data Entry
- Filing
- Delivered Labor & Delivery patient information to nurses stations
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
Education
EMT - EMT
Foothill College
Los Altos, CA2013
EMT - First Responder
Foothill College
Los Altos, CA2012
Cosmetology
Marinello School of Beauty
Santa Clara, CAEMT - EMT
WestMed College
San Jose, CA2006
High School Diploma -
Liberty High School High School
San Jose, CA06.2002
Phlebotomy - Phlebotomy
CALRegional
Fairfield, CA04.2024
Skills
- 50 WPM typing speed
- Professional phone etiquette
- Teamwork and collaboration
- Customer Service oriented
- Problem-solving
- Time management
- Flexible and adaptable
- Detailed
- Work well under pressure
- Pleasant Demeanor
- Multi-phone proficiency
- Data Entry
- Patient Scheduling
- Quick Learner
- CPR/AED certified
- Medical Terminology knowledge
- Excellent communication skills
- Organizational skills
- Office support (phones, faxing, filing)
- Bilingual (Spanish)
Languages
Fluent in English and Spanish
Certification
- CPR/AED certified through American Red Cross
Timeline
Imaging Support Specialist
Solano Diagnostic Imaging
01.2023 - Current
Referral Clerk
Prairie Quest Consulting
09.2020 - 01.2023
Test Administrator
Pearson VUE
07.2019 - 09.2020
Medical Receptionist
Community Medical Centers
05.2017 - 04.2018
PCA
Pacifica Senior Living
11.2016 - 03.2017
Accounts Receivable
Metro Medical Billing
09.2008 - 04.2010
Patient Service Representative
Camino Medical Group/PAMF
05.2007 - 08.2008
Marketing Coordinator/ Receptionist
Century 21 Su Casa
10.2005 - 05.2007
Receptionist
Blossom Hill Medical Group
11.2001 - 02.2002
Laboratory Clerk
O'Connor Hospital
09.1998 - 06.1999
Receptionist/Medical Records
Diagnostic Imaging Network
06.1998 - 09.2000
EMT - First Responder
Foothill College
EMT - EMT
WestMed College
Phlebotomy - Phlebotomy
CALRegional
EMT - EMT
Foothill College
Cosmetology
Marinello School of Beauty
High School Diploma -
Liberty High School High School
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