Yolaisi Prieto
Sonoma ,CA
Summary
Organized team member with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
Work History
Supervisor/Yard Duty/EL Instructional Assistant
Sonoma Charter School
12.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Promoted growth mindset in students by setting high expectations and providing support for individual academic goals.
- Developed and maintained positive relationships with parents, fostering open communication about student progress and achievements.
- Monitored student progress closely using formative assessments, adjusting instructional approaches as needed for optimal learning outcomes.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure student success.
- Participated in professional development opportunities, staying current on teaching strategies and best practices for ELA education.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced student comprehension of complex texts through targeted reading strategies and guided practice activities.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets and visuals aids according to teacher directives for effective lesson execution.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Maintained safety and security by overseeing students in recess environments.
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Front Desk Receptionist
Sonoma Splash
03.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Automotive Porter
Novato Toyota
01.2020 - 01.2021
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Identified safety issues and addressed with shift supervisor.
- Parked and retrieved multiple automobiles per day, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Cleared front entry area of trash and debris and directed customers.
- Conducted road tests on many vehicles per Timeframe to verify safe operating order of vehicle.
Barista
Park 121 Cafe
08.2017 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Swim Coach/Instructor
Swim America
06.2013 - 08.2017
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
- Coached youth aged 1 year to 16 years old for competitive swim team and oversaw participation in 5 events annually.
Education
Certification - Autobody Repair
College of Marin
Greenbrae, CA06.2019
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2017
Skills
- Creative Solutions
- Critical Thinking
- Communication and Interpersonal Skills
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Active Listening
- Hardworking and Dedicated
- Dependable and Responsible
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Yard Duty/EL Instructional Assistant
Sonoma Charter School
12.2023 - Current
Front Desk Receptionist
Sonoma Splash
03.2023 - 07.2023
Automotive Porter
Novato Toyota
01.2020 - 01.2021
Barista
Park 121 Cafe
08.2017 - 12.2019
Swim Coach/Instructor
Swim America
06.2013 - 08.2017
Certification - Autobody Repair
College of Marin
High School Diploma -
Sonoma Valley High School
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