Yoko Shiwa
San Francisco
Summary
Patient Care Coordinator with a decade of experience in dental practice and customer service. Skilled in patient scheduling, insurance verification, treatment coordination, and delivering compassionate, efficient care in fast-paced dental practices. Fluent in English, Mandarin, Cantonese, and Japanese, with a proven ability to build trust and communicate effectively with diverse patient populations.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Patient Care Coordinator
San Francisco Dental Care
San Francisco
11.2022 - Current
- Coordinate daily patient scheduling and appointment management at multi provider dental practice
- Verify insurance benefits and explain treatment plans and financial options.
- Maintain accurate electronic patient records and documentation.
- Resolve patient concerns while providing compassionate, professional service.
- Collaborate with dentists, hygienists, and administrative staff to improve office efficiency.
- Process payments and support front office billing procedures.
- Coordinated scheduling for 80+ patients per day.
- Maintained a 95% + appointment confirmation rate.
Waitress
Scopo Divino
San Francisco
07.2021 - Current
- Delivered exceptional customer service in a high-volume restaurant.
- Accurately processed orders and payments using POS systems.
- Maintained a clean, organized dining area while working efficiently during busy shifts.
Dental Office Manager
Ronald Lee D.D.S
San Francisco
01.2018 - 12.2022
- Managed daily operations of dental office efficiently and effectively.
- Oversaw scheduling of patient appointments and staff shifts regularly.
- Coordinated communication between patients and dental team promptly.
Waitress
Kappou Gomi
San Francisco
10.2012 - 10.2017
- Built strong relationships with repeat customers through attentive service.
- Recommended menu items and ensured an enjoyable dining experience.
- Accurately entered orders and collaborated with kitchen staff in a fast-paced environment.
Education
Bachelor of Arts -
San Francisco State University
San Francisco, CASkills
- Patient Scheduling
- Insurance Verification
- Treatment Plan Communication
- Claims Processing
- Billing Procedures
- Dental Office Administration
- Workflow Optimization
- Patient Relationship Management
- Dentrix
- Open Dental
- Curve Dental
- Attention to Detail
- Time Management
- Multitasking
- Problem Solving
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Patient Care Coordinator
San Francisco Dental Care
11.2022 - Current
Waitress
Scopo Divino
07.2021 - Current
Dental Office Manager
Ronald Lee D.D.S
01.2018 - 12.2022
Waitress
Kappou Gomi
10.2012 - 10.2017
Bachelor of Arts -
San Francisco State University