Yojalma Moleterno
Woodland Hills,CA
Summary
Results-driven AR Specialist with expertise in QuickBooks and Microsoft Excel, recognized for enhancing cash flow at NINJIO LLC through effective collections strategies and exceptional client communication. Proven ability to implement process improvements, leading to reduced errors and increased customer satisfaction. Strong analytical skills and a commitment to professional ethics.
Overview
14
14
years of professional experience
Work History
AR Specialist
NINJIO LLC
11.2022 - Current
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Contributed to the successful completion of internal audits by providing comprehensive documentation supporting all aspects of the AR function.
- Maintained strict confidentiality of sensitive financial data and client information at all times, adhering to company policies and industry regulations.
- Implemented process improvements that led to reduced errors in invoicing and increased effectiveness in collections efforts.
- Managed monthly reconciliation schedules for assigned accounts.
- Provided ongoing training for junior team members on best practices related to accounts receivable management, increasing overall departmental knowledge and expertise.
- Collaborated with sales teams to ensure proper documentation was provided for accurate invoicing and consistent revenue tracking.
- Researched and resolved customer claims related to shortages, discount violations, and returns.
- Enhanced cash flow through prompt follow-up on overdue invoices and regular communication with clients.
- Facilitated cross-functional collaboration between the AR team and other departments, promoting a unified approach to financial management within the organization.
- Performed targeted collections on past due accounts aged over 90 days.
- Ensured timely revenue recognition by monitoring contract details, milestones, and billing schedules for multiple projects simultaneously.
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
Accounts Receivable Clerk
BigBattery
12.2021 - 11.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Kept track of Chargebacks and processed refunds.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Matched purchase orders with invoices and recorded necessary information.
Office Manager
Jamm Electric
12.2010 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor Of Hospitality And Tourism Management - Business Administration And Management
Galen University
Cayo, Belize06.2010
Tourism Management And Hospitality - Business Administration And Management
Sacred Heart Junior College
San Ignacio, Belize06.2008
Highschool - Business
Sacred Heart College
San Ignacio, Belize06.2006
Skills
- Netsuite
- QuickbooksOnline
- Hubspot
- Microsoft Excel
- ShipStation
- VersaPay
- Authorizenet
- Invoice processing
- Payment reconciliation
- Customer account maintenance
- Data analysis
- Collections strategy
- Problem solving
- Effective communication
- Detail orientation
- Team collaboration
- Training coordination
- Process improvement
- Strong client relations skills
- Client communication
- Customer account reconciliation
- Professional ethics
- Accurate payment posting
- Accounting software proficiency
- Cash application
- Month-end closing procedures
- Aging reports analysis
- Statement preparation
- Research and due diligence
- Payment posting
- Bank deposits
- AR aging reports
- Customer service support
- Accounts receivable
- Microsoft Excel
- Multitasking capacity
- Organization skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
AR Specialist
NINJIO LLC
11.2022 - Current
Accounts Receivable Clerk
BigBattery
12.2021 - 11.2022
Office Manager
Jamm Electric
12.2010 - 10.2014
Bachelor Of Hospitality And Tourism Management - Business Administration And Management
Galen University
Tourism Management And Hospitality - Business Administration And Management
Sacred Heart Junior College
Highschool - Business
Sacred Heart College
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