Yohannes Yirdaw
Anaheim
Summary
Energetic worker offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
2
2
years of professional experience
Work History
Volunteer
EOTC
11.2024 - Current
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Created and implemented systems and processes for monitoring media coverage.
- Wrote engaging and successful releases to control information and public opinion.
Community Service Officer
University Police Department
12.2023 - Current
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Assisted jail staff with efficiently booking prisoners and completing all reports and system updates.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
- Patrolled assigned zones to look for criminal violations and safety issues.
Kiosk Operator
California Fish Grill
11.2023 - Current
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
Customer Service Representative
Target
09.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
GED -
CYPRESS HIGH SCHOOL
CYPRESS06-2024
COMPUTER ENGNEERING - ENGNEERING
CAL STATE LONGBEACH
Long Beach, CA09-2028
Skills
- Fundraising
- Recordkeeping
- Project management
- Social media management
- Multitasking and organization
- Public relations
- Community service
- Event planning
- Document management
Timeline
Volunteer
EOTC
11.2024 - Current
Community Service Officer
University Police Department
12.2023 - Current
Kiosk Operator
California Fish Grill
11.2023 - Current
Customer Service Representative
Target
09.2023 - 01.2024
GED -
CYPRESS HIGH SCHOOL
COMPUTER ENGNEERING - ENGNEERING
CAL STATE LONGBEACH
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