YOHANNES TEGEGN
Calgary,Calgary AB
Summary
Highly accomplished & respected professional presenting extensive accomplishments within diverse environments, utilizing exemplary management, analytical, organizational, & people skills. Moves & relates effortlessly, especially towards Customer Service, Sales/Marketing and Hospitality.
Sales and Customer Service Representative with over 10 years of professional experience. Exceptional ability to execute in a fast paced environment, customer needs, maximizes business benefit & providing an efficient & responsive administrative, organizational, & logistical service. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable to changing situations, flexible about working overtime & running personal errands for executives. Demonstrated ability to calculate figures for assisting accounting procedures. Sales background includes initiating contacts and securing new business, managing and expanding existing accounts, and developing interactive and consultative selling relationships with executive-level management throughout multiple-level sales processes. Proven ability to increase market share, outperform competition, and increase profits. Highly qualified in service-based, hospitality & Customer Service positions requiring an emphasis on customer satisfaction in a fast-paced environment. Committed to quality performance with an ability to learn new procedures quickly.
Accomplished Sales Executive with Number years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Retail Sales Executive
Du Telecommunication (Edara)
11.2016 - Current
- Respond promptly to customer inquiries
- Set up new customer accounts
- Listen to customers' questions and concerns, and provide answers or responses
- Take orders; calculate charges, and process billing or payment
- Handle returns and complains
- Refer customers to supervisors or more experienced employees
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Prepare product or service reports by collecting and analyzing customer information
- Process orders, forms, applications and requests
- Record details of action taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions.
Sales Executive Under Sharaf DG Working for Etisal
Etisalat
09.2015 - 08.2016
- Follow up the customer requests
- Handling the customer complains
- Communicate and coordinates with different departments for the customer case
- Sale sim cards and phones
- Cross sale and up sale the products in the store given by the company
- Assist the customer with full information about the company policies and procedures.
Customer Representative
Professional security system, MPM properties
02.2010 - 12.2014
- Respond to public inquiries
- Monitoring policies, procedures, and methods related to identifying classified information, property, etc
- Performing a good range of security management work especially under the supervision of the person in charge
- Consistently offers professional, engaging and friendly service
- Constantly seek ways to build customer/guest loyalty and improve guest recognition programs
- Ensure the safety and security of our guests, employees, assets and facilities by conducting regular patrols
- Ensure all incidents are documented as required by internal guidelines
- Assist customers with adequate information they are looking for
- Meet the needs of customers by being understandable and sensitive to diverse customers, by initiating and developing effective working relationships with the customer.
Education
Diploma - Teaching
Kotebe College
Degree - courseProcurement and supply management course
Kotebe College
Skills
- Computer & IT: Microsoft Office (Word, Excel PowerPoint) Windows (7, Vista, XP) Outlook
- Language: Fluent English - Arabic _ Basic
- Strength: Self-motivation and honesty Decisive and forward thinking, with strong vision and strategic capability Ability to network and liaise with clients at every level Capable of operating within highly competitive industries Excellent communication skills both written and verbal Motivational and credible with highly effective interpersonal skills Ability to persist with a task until the objective is achieved Strong and quick acquiring of new technologies
Professional References
Available upon request
Personal Information
- Year of Birth: 1981
- Nationality: Ethiopian
- Marital Status: Married
Languages
English
Full Professional
Certification
Major and minor courses on wireless services, mobile service and B2B Enterprise services.
Timeline
Senior Retail Sales Executive
Du Telecommunication (Edara)
11.2016 - Current
Sales Executive Under Sharaf DG Working for Etisal
Etisalat
09.2015 - 08.2016
Customer Representative
Professional security system, MPM properties
02.2010 - 12.2014
Diploma - Teaching
Kotebe College
Degree - courseProcurement and supply management course
Kotebe College
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