Yohannes Nirayo

A highly skilled and adaptable professional with over six years of experience in customer service and a strong background in finance and network systems. Demonstrates exceptional leadership abilities by training, motivating, and developing staff to meet operational objectives and foster growth. Expert in managing customer relations, resolving conflicts, and ensuring smooth store operations as a Shift Lead at Curo Financial. Possesses advanced computer skills, including LAN/WAN knowledge, ServiceNow, and MS Office proficiency, coupled with a multilingual proficiency in Arabic, Amharic, and English. Offers a proven track record in financial representation, adept at conferencing with customers to provide stellar service and efficiently handling financial transactions. Educated in IT Network Systems at the Southern Alberta Institute of Technology, with a deep understanding of network design, security protocols, and virtualization technologies. Ready to leverage extensive customer service, financial, and technical expertise in a challenging new role. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.