Yohannes Kiros
Calgary,AB
Summary
Dynamic and customer-focused professional with extensive experience as a Rideshare Driver for Uber, excelling in schedule management and customer service. Achieved high passenger ratings through exceptional engagement and punctuality, while ensuring safety and comfort. Proven ability to navigate efficiently, enhancing rider satisfaction and repeat business.
Overview
2026
2026
years of professional experience
Work History
Rideshare Driver
Uber
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Medical Laboratory Technician Assistant I
Alberta Precision Labs
10.2008 - Current
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
Rideshare Driver
Lyft Denver Hub
04.2023 - 03.2024
Education
Certificate Of Technical Studies - Clinical Laboratory Science
Abes
Calgary, AB10.2008
Diploma - Language Art, Science, History, Mathematics And Bi
Higher 12 Compressive High School
Addis Ababa Ethiopia 06.1996
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Customer engagement
- Punctuality
Languages
English, Amharic, Tigrigna
Full Professional
Timeline
Rideshare Driver
Lyft Denver Hub
04.2023 - 03.2024
Medical Laboratory Technician Assistant I
Alberta Precision Labs
10.2008 - Current
Rideshare Driver
Uber
Certificate Of Technical Studies - Clinical Laboratory Science
Abes
Diploma - Language Art, Science, History, Mathematics And Bi
Higher 12 Compressive High School
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