Summary
Overview
Work History
Education
Timeline
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Yohann Denny

Mississauga

Summary

Experienced in thriving within fast-paced, dynamic environments, demonstrating adaptability and efficiency. Strong active listening skills, with a focus on knowledge retention and execution to effectively solve problems. Delivered exceptional customer service by professionally addressing inquiries and resolving complaints in a respectful and accommodating manner. Collaborative team player with the ability to work independently, demonstrating initiative and accountability. Proficient in Microsoft Office Suite, with advanced expertise in Microsoft Excel for data analysis and process optimization. Excellent communicator with strong verbal and written skills, ensuring clarity and effectiveness in all interactions.

Overview

4
4
years of professional experience

Work History

Business Systems (co-op)

NISSAN CANADA INC.
01.2025 - Current
  • Conducted User Acceptance Testing (UAT) on financial software, identifying bugs and validating system functionality across multiple user scenarios.
  • Utilized Jira to triage and manage support tickets, collaborating with cross-functional teams to resolve issues efficiently.
  • Contributed to the successful launch of a loan-focused CRM web application, supporting front-end and back-end testing processes.
  • Operated within an Agile development environment, participating in sprint planning, stand-ups, and product backlog grooming.

Accounting & Billing

EXPEDITORS INTERNATIONAL
08.2021 - Current
  • Managed billing processes for import and export ocean freight across Canada.
  • Leveraged knowledge of supply chain systems, including INCOTERMS, origin providers, delivery routes, and processes.
  • Utilized tools like EDOC, CFIT, Power BI, Microsoft Excel, and Seismic CRM to streamline workflows and track performance.
  • Conducted audits to ensure freight rate accuracy and generated invoices exceeding $500,000.
  • Maintained client billing records and corporate freight rates while addressing inquiries and resolving complaints professionally.

Marketing Coordinator (Internship)

URBANPROMISE TORONTO
06.2024 - 08.2024
  • Managed and optimized social media platforms, including YouTube, Instagram, and Facebook, to align with organizational goals and enhance brand visibility.
  • Planned and executed successful marketing campaigns for four events and fundraising activities, driving increased attendance and donations.
  • Provided high-quality videography and photography for events, and edited videos to produce engaging social media content.
  • Increased social media engagement by over 30% through strategic content creation and audience interaction.

Purchasing Administrator (co-op)

VENTURE STEEL
09.2023 - 01.2024
  • Created and processed purchase orders for steel coils, ensuring accuracy and compliance with client specifications to reduce costs and enhance client satisfaction.
  • Maintained and updated an internal database of estimated arrival dates for purchase orders, improving operational efficiency and on-time deliveries.
  • Coordinated and scheduled shipments of steel coils from suppliers across North America, optimizing logistics for timely deliveries.

Education

Bachelor of Commerce (Hons) - Business Management

Toronto Metropolitan University
Toronto, ON
05-2025

Timeline

Business Systems (co-op)

NISSAN CANADA INC.
01.2025 - Current

Marketing Coordinator (Internship)

URBANPROMISE TORONTO
06.2024 - 08.2024

Purchasing Administrator (co-op)

VENTURE STEEL
09.2023 - 01.2024

Accounting & Billing

EXPEDITORS INTERNATIONAL
08.2021 - Current

Bachelor of Commerce (Hons) - Business Management

Toronto Metropolitan University
Yohann Denny