Overview
Work History
Timeline
Generic

YOHANES CITANTO

Overview

16
16
years of professional experience

Work History

courier

FedEx Express
calgary, Alberta
12.2024 - Current
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Followed company policies and procedures during shift.

Letter Carrier

Canada Post
Calgary, AB
04.2023 - 09.2024
  • Efficiently sort and deliver mail, parcels, and packets.
  • Collect customs and duties taxes in accordance with regulations.

Sorter / Assistant Team Lead Hand

Purolator Canada
Toronto, ON
07.2021 - 06.2023
  • Utilized power walkie to offload parcels and scan envelopes and packages into truck trailers.
  • Assisted Team Lead in verifying order accuracies, managing departure trailers, and maintaining records in YMS, ECHO, and MS Excel manifest.
  • Conducted quality control inspections on waybills and packaging, ensuring adherence to health safety standards.
  • Supervised approximately 20 temporary staff members.

Independent Contractor Courier Driver

Loomis Express
London, ON
12.2018 - 07.2021
  • Safely transport packages to and from designated locations, ensuring timely and accurate deliveries.
  • Efficiently plan delivery routes to optimize time and fuel efficiency.
  • Perform routine inspections of the delivery vehicle to ensure it is in good working condition, and report any mechanical issues or concerns to the appropriate authority.
  • Provide courteous and professional service to clients during pickups and deliveries, and address any customer inquiries or concerns in a timely manner.

Courier Driver

DHL Express
Brampton, ON
11.2015 - 12.2018
  • Sorted, unloaded, loaded, and scanned freight shipments with precision.
  • Provided excellent customer service, resulting in positive feedback and recognition.
  • Ensured timely delivery and pickup of customer shipments, while also collecting COD payments.
  • Proactively identified potential customer opportunities, communicated them to supervisors and sales department.
  • Maintained a professional appearance and demeanor at all times, representing DHL Express with integrity.

Operational Manager

McDonald's
Toronto, ON
10.2014 - 04.2015
  • Managed employees, controlled labor and food costs, implemented strategies to increase upselling of products.
  • Oversaw product handling, inventory management, and data entry for waste management.

Account Processing Centre

CIBC / Manpower
01.2009 - 10.2014
  • Utilized MS Excel and MS Word for data processing and documentation.
  • Managed Intria commercial and deposit transaction systems.
  • Prepared bank deposits according to evening schedules and processed commercial data transactions.

Business Sales Representative

Payless Shoe Source
03.2009 - 12.2009
  • Performed alphanumeric data entry and utilized MS Excel, MS Outlook, and PowerPoint for various tasks.
  • Managed customer responses and inquiries, coordinated with sales department to implement strategies.
  • Handled inventory management, rack planning, shipments, and sales transactions using proprietary software.

Timeline

courier

FedEx Express
12.2024 - Current

Letter Carrier

Canada Post
04.2023 - 09.2024

Sorter / Assistant Team Lead Hand

Purolator Canada
07.2021 - 06.2023

Independent Contractor Courier Driver

Loomis Express
12.2018 - 07.2021

Courier Driver

DHL Express
11.2015 - 12.2018

Operational Manager

McDonald's
10.2014 - 04.2015

Business Sales Representative

Payless Shoe Source
03.2009 - 12.2009

Account Processing Centre

CIBC / Manpower
01.2009 - 10.2014

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YOHANES CITANTO