Yohana Milla
Chelsea,QC
Summary
Dynamic IT ELEAD CRM specialist and entrepreneur with a proven track record at GEMPACT/LEAN DIGITAL SERVICES, adept in CRM software proficiency and exceptional communication. Spearheaded migrant worker projects, enhancing legal migration by 30%. Expert in client retention strategies and multilingual communication, showcasing unparalleled problem-solving and interpersonal skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT ELEAD CRM AND Data Base Elead CRM
GEMPACT/LEAN DIGITAL SERVICES/ Works in GUATEMALA CITY
Toronto Head Quarter's , Gutemala City
01.2023 - 01.2024
- IT ELEAD CRM.
- CRM Software Solution for Automotive Dealerships.
- CDK Global
- Sales Force
- ZOHO CRM.
- CRM Microsoft Dynamics.
- CRM HubSpot
- Pipedrive CRM.
- Active Campaign CRM.
Entrepreneur / sale of women's clothing and make-up
SHOP KOPOHA GT
04.2019 - 04.2023
- Launched a virtual store on Instagram and Facebook that sells imported clothes
- Helped clients with professional make-up images
Recruiter and Organization Organizational Administrative
EMIGRA and My Ticket Joven
Guatemala, Guatemala
11.2018 - 06.2022
- I manage project for migrant families in the agricultural sector that boosted the demand for qualified Guatemalan workers the United States, Canada, and other countries, coordinated the work of the Commission for the Accompaniment of Migrant Workers (ATAM) and the team that manages employment opportunities for migrants (OPEN) with the support of community leaders, informed, evaluate and selected workers, I analyzed projectsefficiency for families accompanied and advised until product commercialization
- Some of my functions/ beginning project:
- Interview and start of the process
- Education on immigration issues
- Accompaniment with procedures and contracts
- Supervision during the mobilization
- Performance monitoring and tracking
- Verification of compliance employer's obligations
- Manage financial support with banking entities, because employers will NOT always be expected to provide resources for workers to pay visa and air ticket expenses
- In addition, financial leverage will also serve to launch productive projects and family businesses
- The face of the Open project: report of the disciplinary team
- Database verification and update
- Immigration Education Update
- Accompaniment to the displacement of the OPEN return
- Reception of returned workers
- Verification of compliance and productivity attitude, financial reports, equipment, labor, and verification of productivity compliance, agendas and establishment abroad
- Evaluation and feedback of the project
- Evaluation and impact of collective and family projects
- Commitment and goal of the project:
- Stopped the growing irregular migration
- Promote an orderly, legal and safe migration through migration education
- Avoid the disintegration of families through temporary or seasonal migration
- Reduce extreme poverty, through this productive project that hinders small businesses for family members who invest their remittances in their community and family members as a lever to support the return of the working familymembers
- Reduced child malnutrition and illiteracy
- Prevented young people from joining antisocial groups
- Guaranteed a solution to unemployment and contribute to the economic reactivation of the country
- In my management of this project
- Achieved a financial leverage by making an alliance between EMIGRA / My Ticket Joven International with a banking entity to achieve and operational step to make the project achieve and operational step to make the project self-sustaining in a short time with the help of the financial establishment
- The financial identity promoted:
- Savings accounts
- Debit
- Remittance reception
- For selected migrants, quick help for visas and air tickets
- Financial and legal advice for the small business of the relatives involved in the cooperative of this project who in turn invested the remittances of 6-12 months in agriculture, livestock or handicrafts
- Once migrant returned from their work experience 3 to 5 year labor period, They could work on the family project, thus giving other members of the community the opportunity to join the project and work abroad
Project Manager/ control- report assistance
U.S. Embassy in Guatemala
Guatemala City, Guatemala
01.2005 - 01.2010
- Followed up on American citizens residing in Guatemala
- Made reports and mapping logistics
- Assistance in case of catastrophes
- Accident or disappearances
- Control of labor and business activities in order to maintain solidarity with other countries in good terms
- Schedule appointments and visits among other activities
Personal assistant to the Italian Delegate
O.N.U
Guatemala, Guatemala
01.1999 - 12.1999
- Company Overview: Organization of the United Nations
- Assisted the Italian Regent in administrative tasks as well as in the translation of government documents especially in Italian, English, French and Spanish
- Maintained a professional and pleasant environment as well productive for the staff and clients of the Government of Guatemala as the rest of the embassies
- Provided precise information
- Managed the delegate's agenda
- Reported back and provide information on projects requested on systems of agriculture sustainability
- Reported the sustainability of a small farm linked to both biophysical and socioeconomics factors, and, the various operations on the farm
- Provided profitability and ecological security
- High external input
- Brudtland commission Report
- Economic viability
- Population density
- Production processes
- Financial reports
- Organization of the United Nations
Education
Lean Solution/Tell History - LEAN SOLUTION AND TELL HISTORY
GEMPACT
Toronto, ON, Canada12.2024
Human Resource/ IT Data Base - H-R SYSTEM AND OFFICE AUTOMATION
Universidad Galileo
Guatemala09.2010
System and informatics Engineering - computer science
Universidad Galileo
Guatemala06.2005
Sales and Customer Service - High School Diploma
Secondary school St-Luc
Montreal, Canada07.1992
Skills
- Communication expert
- Multilingual
- Ability to synthesize
- Ability to recruit and select personnel with Graphology analysis
- Critical thinking
- Mental agility
- Stress management
- Creativity
- Lateral thinking
- Sales
- Skill in customer service
- Management in social media
- Performance tracking
- Client retention strategies
- Cross-selling tactics
- Campaign management
- Training and mentoring
- Team building
- Account management
- Schedule management
- Lead generation techniques
- Customer segmentation
- CRM software proficiency
- Sales strategy development
- Sales proficiency
- Customer relations
- Inter-department collaboration
- Research and due diligence
- Account updates
- Training programs
- Client onboarding
References
Available on request.
Hobbies and Interests
- Reading
- Gourmet cooking
- Professional makeup
- Yoga
Languages
- English, Advanced
- French, Native
- Spanish, Native
- Italian, Middle
- Korean, Beginner
Phone
+01, 437 385-5171
Affiliations
- Reading,
- Gourmet cooking,
- Professional makeup,
- Yoga
- Painting watercolor
- Making wooden furniture
- Make Art pieces
- Working in my free time on my online store
Accomplishments
- Lean Solution
- Recruiter with graphology techniques
- History Teller
- Sales
- Art Craft (painting and wood furniture)
- professional makeup
Certification
- IT/ AUTOMATION
- OFFICE AUTOMATION
- HUMAN RESOURCE
Languages
English
Professional
French
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Korean
Elementary
References
References available upon request.
Timeline
IT ELEAD CRM AND Data Base Elead CRM
GEMPACT/LEAN DIGITAL SERVICES/ Works in GUATEMALA CITY
01.2023 - 01.2024
Entrepreneur / sale of women's clothing and make-up
SHOP KOPOHA GT
04.2019 - 04.2023
Recruiter and Organization Organizational Administrative
EMIGRA and My Ticket Joven
11.2018 - 06.2022
Project Manager/ control- report assistance
U.S. Embassy in Guatemala
01.2005 - 01.2010
Personal assistant to the Italian Delegate
O.N.U
01.1999 - 12.1999
- IT/ AUTOMATION
- OFFICE AUTOMATION
- HUMAN RESOURCE
Lean Solution/Tell History - LEAN SOLUTION AND TELL HISTORY
GEMPACT
Human Resource/ IT Data Base - H-R SYSTEM AND OFFICE AUTOMATION
Universidad Galileo
System and informatics Engineering - computer science
Universidad Galileo
Sales and Customer Service - High School Diploma
Secondary school St-Luc
Similar Profiles
Khatheryne Lissbeth Paiz GonzalezKhatheryne Lissbeth Paiz Gonzalez
Senior Process Associate at Lean Digital Services Guatemala S,A.Senior Process Associate at Lean Digital Services Guatemala S,A.
Rodrigo Soley RoblesRodrigo Soley Robles
WFM - Real Time Analyst (Alpine) at Telus Digital - GuatemalaWFM - Real Time Analyst (Alpine) at Telus Digital - Guatemala
Roger BoucherRoger Boucher
Supervisor of Operations at City Of Hamilton - Public Works - Engineering ServicesSupervisor of Operations at City Of Hamilton - Public Works - Engineering Services