Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yohan Khambata

Edmonton,Canada

Summary

Professional with robust experience in retail management, driven to enhance store operations and customer satisfaction. Strong focus on team collaboration, adaptable to changing needs, and always reliable. Skilled in inventory management, staff training, and customer service. Known for achieving results and fostering positive work environment.

Overview

10
10
years of professional experience

Work History

Assistant Store Supervisor

Dollarama
08.2024 - Current
  • Lead in the development of team members, Coach and inspire team members
  • Outstanding customer service by excelling product availability
  • Authenticate products from suppliers are checked for accuracy, quality and condition
  • Operate a cash register
  • Ensure merchandise presentation standards are followed

Senior Travel Consultant

EASTERN TRAVELS PRIVATE LIMITED
08.2022 - 06.2024
  • Handling complete tour packages for Inbound clients
  • International hotel bookings for Outbound clients
  • Handled corporate clients from renowned companies (TATA STEEL, SANY HEAVY INDUSTRIES LTD)
  • Analyzing company data and creating the strategies which are best for the clients
  • Implementing and monitoring changes

Inbound Travel Executive

COX & KINGS PRIVATE LIMITED
01.2019 - 05.2022
  • Constant communication with the person traveling regularly to keep them updated on logistics
  • Manage emergency changes/cancellations in a professional and calm manner
  • Handle all incoming travel requests and the processes that follow after

Front Desk Associate

TRIDENT NARIMAN POINT HOTEL
03.2015 - 11.2018
  • Do marketing for new promotion, cross selling depending on client profile resulting in customer delight for higher business revenues
  • Resolve guest complaints and make them aware about hotel protocol for prompt and better services
  • Handle guest calls and queries during their comfort stay in hotel
  • Ensure highest level of interpersonal skills with all departments for their cooperation and support
  • Maintain daily shift reports before leaving

Education

B.sc - Hotel Management

IHMCT
Mumbai
05.2013

Skills

  • Teamwork
  • Customer service
  • Verbal communication
  • Attention to detail
  • Administration
  • Active listening
  • Technical skills
  • Hotel Software: Opera
  • MS Word
  • Excel
  • PowerPoint
  • Programming awareness in HTML
  • Store operations

Languages

English
Hindi
Gujarati

Timeline

Assistant Store Supervisor

Dollarama
08.2024 - Current

Senior Travel Consultant

EASTERN TRAVELS PRIVATE LIMITED
08.2022 - 06.2024

Inbound Travel Executive

COX & KINGS PRIVATE LIMITED
01.2019 - 05.2022

Front Desk Associate

TRIDENT NARIMAN POINT HOTEL
03.2015 - 11.2018

B.sc - Hotel Management

IHMCT

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Yohan Khambata