Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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YOGAVIDHYA PUROHIT

Toronto,Canada

Summary

Aspiring Masters professional with a proven track record and a motivated self-starter with excellent written and verbal communication skills seeking to leverage education and skills for career advancement.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Care Logistics Coordinator

Amazon
03.2023 - Current
  • Coordinate communications between teams to ensure accurate information is shared in timely manner
  • Resolve conflicts and set appropriate expectations with customer
  • Create shipment assignments for carriers to meet client timelines
  • Implement and optimize reverse logistics processes, resulting in cost savings and improved customer satisfaction
  • Manage rush orders and changes to meet client expectations
  • Collaborate with senior management to identify areas of improvement within existing systems or strategies
  • Define metrics and measurements to achieve results
  • Develop and execute contingency plans for unforeseen events or disruptions, minimizing impact on operations
  • Document carrier performance to compare service levels against contract requirements
  • Supervise and mentor departmental personnel, helping build valuable employee skill sets.

Sales Associate

Adidas
09.2022 - 02.2023
  • Maximized customer satisfaction and retention by providing attentive support dedicated to understanding unique needs and helping visitors quickly with tailored solutions
  • Assisted customers by locating and retrieving products from the sales floor and stockroom, knew product size, color and style availability
  • Recommended products based on customer needs, provided fitting assistance and suggested accessories and additional items
  • Completed sales transactions using a point-of-sale (POS) system
  • Processed payments issue receipts and package and prepare items for customer pickup
  • Met or exceeded sales goals and targets
  • Ensured a positive customer shopping experience.

Education

Post Graduate Certificate Program - Non-Profit And Social Sector Management

Seneca Polytechnic College
Toronto, Canada
08.2023

Bachelor of Arts - Political Science

Maharaja Sayajirao University (NAAC A+)
Baroda, Gujarat
02.2021

Skills

  • Project Management
  • Analytical and Critical Thinking
  • Effective Communication
  • Research and Presentation
  • Conflict Resolution

Certification

Certified Associate in Project Management by PMI

Accomplishments

    • Received ‘In the Spotlight’ Award at Amazon
    • ‘Top Seller’ Award for 2 quarters at Adidas

Languages

English
Gujarati
Hindi
French

Timeline

Customer Care Logistics Coordinator

Amazon
03.2023 - Current

Sales Associate

Adidas
09.2022 - 02.2023

Post Graduate Certificate Program - Non-Profit And Social Sector Management

Seneca Polytechnic College

Bachelor of Arts - Political Science

Maharaja Sayajirao University (NAAC A+)

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YOGAVIDHYA PUROHIT