Yogita Sood
Brampton
Summary
Dedicated and customer-focused professional with experience in hospitality management and education, backed by academic training in science, project management, and human resources. Proven ability to communicate effectively, resolve customer concerns, and create positive service experiences in fast-paced environments. Skilled in problem-solving, team coordination, and handling customer interactions with empathy and professionalism. Seeking to leverage strong interpersonal and service-oriented skills in a Customer Service Representative role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Rajdhani Sweets and Restaurants
01.2022 - Current
- Greeted and engaged with customers daily, creating a welcoming environment and ensuring a positive first impression.
- Actively listened to customer concerns and resolved issues promptly and professionally to maintain satisfaction and repeat business.
- Monitored and maintained high customer service standards during peak hours by supporting front-line staff and stepping in as needed.
- Handled complex customer complaints with patience and empathy, often turning negative experiences into positive ones.
- Trained staff on effective customer interaction, polite communication, and product knowledge to improve overall service quality.
- Assisted customers with order details, product recommendations, special dietary needs, and menu questions in a courteous manner.
- Managed takeaway and delivery orders, confirming order accuracy, coordinating dispatch, and updating customers on wait times.
English Language Instructor
FD Ielts
07.2021 - 11.2021
- Delivered engaging and clear instruction, adapting teaching methods to meet the individual needs of students—similar to how a CSR must adapt to different customer personalities.
- Built strong rapport with students and parents, providing consistent updates, answering questions, and addressing concerns with professionalism and empathy.
- Handled student queries and resolved misunderstandings or conflicts calmly and respectfully, maintaining a positive learning environment.
- Conducted one-on-one sessions to offer personalized support, demonstrating strong listening and communication skills.
- Managed classroom or training sessions efficiently, ensuring clarity, structure, and a supportive environment.
- Provided feedback and guidance with a customer-first mindset, always aiming to help individuals succeed and feel valued.
- Responded to inquiries from students or guardians in person, over the phone, and via email—developing professional verbal and written communication skills.
Education
Post Graduate Diploma - HUMAN RESOURCE MANAGEMENT
Canadore@Stanford College
08.2023
Post Graduate Diploma - PROJECT MANAGEMENT ENVIRONMENTAL
Seneca College
08.2022
Bachelors - Medical Science
Punjabi University Patiala
Punjab, India05.2020
Skills
- Soft Skills
- Communication skills
- Active listening
- Customer service
- Problem-solving
- Conflict resolution
- Patience and empathy
- Time management
- Multitasking
- Fast learning ability
- Complaint handling
- Organizational skills Technical Skills
- Computer literacy
- POS (Point of Sale) system handling
- CRM (Customer Relationship Management) software usage
- Data entry
- Email and chat communication tools
- Phone system handling (eg, call center tools)
LANGUAGES
HINDI
PUNJABI
ENGLISH
Certification
- Food Handling Certification
- CPR (Cardiopulmonary Resuscitation) Certification
Timeline
Manager
Rajdhani Sweets and Restaurants
01.2022 - Current
English Language Instructor
FD Ielts
07.2021 - 11.2021
Post Graduate Diploma - PROJECT MANAGEMENT ENVIRONMENTAL
Seneca College
Post Graduate Diploma - HUMAN RESOURCE MANAGEMENT
Canadore@Stanford College
Bachelors - Medical Science
Punjabi University Patiala
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