Yogita Kukreja
Technical Support Advisor
Winnipeg,MB
Summary
Customer oriented along with self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Looking forward to bring excellent client engagement skills a Credit Resolution Manager at RBC bank. Considering the organization's compliance, willing to provide customized financial advice with the view to built up a strong and last long customer relationship.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
TECH SUPPORT ADVISOR (L2)
24-7 Intouch
10.2022 - Current
- Meet the target of above 90% of customer satisfaction, maintaining average handling time along with detailed logs of client problems, solutions.
- Communicate with clients to diagnose technical issues with their Apple devices.
- Delivering first- level service by providing step by step instructions and remotely troubleshooting the issues related to services, equipments or customer account.
- Access instruction manuals to help users utilize their software or hardware properly.
- Ability of handling calls pressure including 50 inbound and 60 outbound calls along with maintaining efficiency throughout.
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- The ability to set goals,focus, organize, prioritize, communicate and delegate.
- Make timely decisions by seeking data to validate accuracy, combining the experience and intuition and assessing ideas, choices, proposals and possible outcomes also.
Customer Engagement Associate
Contactpoint360
07.2022 - 10.2022
- Collaborated cross-functionally to strategize and execute plans for managing overdue accounts, mitigating credit risk.
- Established and nurtured profitable relationships with both existing and prospective clients through adept communication and strong interpersonal abilities.
- Handled 55 customer calls in day to resolve their inquires and suggested them courteously and professionally.
- Educated customers on products, marketing new services to potential customers, following up on customer inquiries and booking appointments.
- Developed and implemented the new sales strategies in order to increase the sales of yearly service plans.
- Ensured quality service and consumer satisfaction according to needs and in all service channels
- Ensure proper notification and escalation of critical complaints and irate customers.
Education
Diploma Graduation - Commerce And Business Administration
Canada College
Montreal, QC 05.2020 - 05.2022
BComm (Hons) -
R.K.S.D(PG) College
Kaithal, HR (India) 03.2016 - 05.2019
Skills
Proficient in effective problem-solving techniques
Client-Centric: Develop strong client relationships,
providing tailored solutions
Effective communicator: skilled in negotiation and
persuasion
Excellent Interpersonal Skills: Proficient in verbal and
written English communication
Timeline
TECH SUPPORT ADVISOR (L2)
24-7 Intouch
10.2022 - Current
Customer Engagement Associate
Contactpoint360
07.2022 - 10.2022
Diploma Graduation - Commerce And Business Administration
Canada College
05.2020 - 05.2022
BComm (Hons) -
R.K.S.D(PG) College
03.2016 - 05.2019
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