Yogita
Belleville,ON
Summary
Accomplished Customer Support Specialist with a proven track record at Teleperformance, achieving a 95% customer satisfaction rating through exceptional problem-solving and interpersonal skills. Expert in technical support and adept at maintaining high service levels under pressure, demonstrating strong organizational abilities and a commitment to continuous learning and improvement.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Fido
06.2023 - 06.2024
- Provided customer support via phone, email, and live chat, achieving a customer satisfaction rating of 95%.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries and resolved complaints in a professional and efficient manner.
- Collaborated with cross-functional teams to ensure timely resolution of customer issues.
- Recovered customer satisfaction through technical knowledge skills.
Customer Support Team Lead
Teleperformance
02.2023 - 05.2023
- Provided courteous customer service and resolved issues by using problem solving skills.
- Researched problems to identify underlying causes and effective solutions..
- Responded to phone inquiries and complaints as per Standard Operating Procedure.
- Devised strategies for handling high call volumes during peak periods, maintaining exceptional service levels under pressure.
Warehouse Inventory Associate
Mvr Cash And Carry
11.2022 - 01.2023
- Organized and monitored daily, weekly and monthly inventory reports.
- Provided support for purchasing and sales of inventory.
- Coordinated with other departments regarding product availability, pricing information and purchase order.
- Managed incoming calls and emails, prioritizing inquires and directing them to the appropriate staff members.
Education
Post-Baccaleurate Diploma - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology
North York, ON12.2023
Bachelor of Science - Agriculture
D.A.V University
Jalandhar07.2020
Skills
- Skilled in effectively explaining technical concepts and enthusiastic about acquiring new technical skills and knowledge
- Excellent communication and interpersonal skills
- Ability to adapt to fast-paced working environment
- Problem-solving and conflict resolution skills
- Strong organizational and time management skills
Timeline
Customer Support Specialist
Fido
06.2023 - 06.2024
Customer Support Team Lead
Teleperformance
02.2023 - 05.2023
Warehouse Inventory Associate
Mvr Cash And Carry
11.2022 - 01.2023
Post-Baccaleurate Diploma - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology
Bachelor of Science - Agriculture
D.A.V University
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