YOGITA KACHHADIYA
London,Canada
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SHIFT LEADER
Dairy Queen Grill & Chill
London, ON
06.2023 - Current
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
CASHIER
Burger’s Priest
London, Canada
02.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
BUSINESS DEVELOPMENT MANAGER
The Indian Institute of Management and Studies
Mumbai, India
08.2017 - 07.2022
- Collaborated with marketing team members to design promotional materials.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Developed and implemented strategies to increase sales and market share.
CUSTOMER SERVICE REPRESENTATIVE
Accenture Services
Mumbai, India
07.2016 - 03.2017
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Education
Business Management Post Graduate Diploma -
Fanshawe College
London, Ontario08.2024
Bachelors of Management Studies -
University of Mumbai
Mumbai, India03.2016
Skills
- Customer Service Management
- Sales expertise
- Goal Setting and Tracking
- Cash Handling
- Motivational Leadership
- Team Collaboration and Leadership
- Problem-Solving
Interests
- ACCOMPLISHMENTS
- Employer of the Month Dec-2021
- Best Leader (Jan 2022) VOLUNTEER ACTIVITIES
- Participated in Children Foundation - Fund raising March 2024
Certification
- CIFC
Timeline
SHIFT LEADER
Dairy Queen Grill & Chill
06.2023 - Current
CASHIER
Burger’s Priest
02.2023 - 07.2023
BUSINESS DEVELOPMENT MANAGER
The Indian Institute of Management and Studies
08.2017 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Accenture Services
07.2016 - 03.2017
Business Management Post Graduate Diploma -
Fanshawe College
Bachelors of Management Studies -
University of Mumbai
Similar Profiles
Jacob VickeryJacob Vickery
Restaurant Manager at Dairy Queen Grill & ChillRestaurant Manager at Dairy Queen Grill & Chill
Austin WilliamsAustin Williams
Dairy Queen Crew Member at Dairy Queen Grill & ChillDairy Queen Crew Member at Dairy Queen Grill & Chill
Selena MartinSelena Martin
Shift Leader at Dairy Queen Grill & ChillShift Leader at Dairy Queen Grill & Chill
Sophia BoffoliSophia Boffoli
Crew Member at Dairy Queen Grill & ChillCrew Member at Dairy Queen Grill & Chill
JYOTI DUBEYJYOTI DUBEY
Customer Service Representative at Quess CorpCustomer Service Representative at Quess Corp