YOGESHWARAN MURUGAN
Brantford,Canada
Summary
Adept in technical troubleshooting and customer service excellence, I significantly enhanced customer satisfaction at Teleperformance Global Services by maintaining a 95% resolution rate. My expertise in CRM software and a proven track record in international sales support demonstrate my ability to deliver superior support and foster strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support - Warehouse Team Member (Contract)
Marco Corporation
Brantford, Canada
09.2024 - 12.2024
- Handled customer service tasks, including issue resolution and email correspondence.
- Troubleshooted and resolved problems related to order processing systems ensuring continuous functionality.
- Evaluated incoming materials for any damage before shelving.
- Managed order picking processes end-to-end.
- Packed boxes and stock using guidelines.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
Senior Customer Support Executive - Data
Teleperformance Global Services
Chennai, Tamil Nadu
05.2023 - 09.2023
- Resolved customer queries efficiently, ensuring high satisfaction levels.
- Handled troubleshooting for technical issues in app functionality, payment systems, and financial operations through the use of Zen desk workflows.
- Guided customers on effective product usage and addressed software challenges.
- Handled escalated technical issues, ensuring 95% resolution within service level agreements.
- Facilitated customer communication through voice, email, and chat, ensuring swift and precise replies.
- Responded to customer inquiries via phone, email and chat.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer & Technical Support
SS Leather Impex Industrial company, Supply chain & Logistics Services
Chennai, Tamil Nadu
12.2020 - 01.2023
- Resolved customer complaints and provided accurate information across email, voice, and chat channels.
- Assisted clients in troubleshooting and addressing IT challenges.
- Served as main contact for international clients, facilitating smooth communication.
- Tracked and recorded customer interactions using CRM tools.
- Performed technical issue analysis, identifying recurring problems.
- Maintained a 95% resolution rate for customer inquiries via methodical problem-solving strategies coupled with the use of advanced diagnostic tools.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Post Graduate Diploma Course - Quality Engineering
Conestoga College
Brantford, ON10.2024
Bachelors of Engineering - Electrical Engineering
Panimalar Institute of Technology - Anna University
Chennai, Tamil Nadu11.2020
Skills
- Customer service excellence
- Call center experience
- CRM software
- Customer relationship management (CRM)
- Technical troubleshooting
- Salesforce
- Technical support
- Email communication
- Computer proficiency and Microsoft office
- Zendesk
- International sales support
- Live chat support
- Banking operations support
Certification
- Software Testing
- Customer Support & Service
- Digital Marketing
- Technical Support
- Supply Chain Management
- Operations in Procurement
- WHMIS
- Developer program
- Amazon web services
- AZ 900 Microsoft Azure Fundamentals
Additionalinformation
Ready to relocate, Available for interviews immediately, Able to commute to location
Timeline
Customer Support - Warehouse Team Member (Contract)
Marco Corporation
09.2024 - 12.2024
Senior Customer Support Executive - Data
Teleperformance Global Services
05.2023 - 09.2023
Customer & Technical Support
SS Leather Impex Industrial company, Supply chain & Logistics Services
12.2020 - 01.2023
Post Graduate Diploma Course - Quality Engineering
Conestoga College
Bachelors of Engineering - Electrical Engineering
Panimalar Institute of Technology - Anna University